Multiple problems with second hand car

Heather2012

Hello,

We bought a second hand Ford Focus from an official Ford dealership 15 months ago. It's a 68 plate.

Since then it's been back in for repairs over 10 times. Examples of the issues we've faced are "crash imminent" warning keeps going off, electric window not working, automatic brake not working, turbo issue causing loss of power and engine management light. Engine management light has now come on again this morning for the third time. The last time it was in was only 4 days ago.

Luckily we got a 2 year warranty so all repairs have been free so far, but many times they haven't fixed the issue and it's had to go back in again.

We are now thinking of buying another car but this will put us into debt which we don't want. 

Is there anything we can do in terms of complaints/ compensation?

I know we haven't paid anything for the repairs but we have bought a car that's constantly getting issues and is not reliable

Thanks for any advice you can give.

Heather

born_again

If the dealership will do anything, expect a big deduction for mileage etc. You will get NOT a full refund after 15 months.

The time to reject the car was a long time ago.

(edited)

TadleyBaggie

born_again said:

You will get a full refund after 15 months.

I think there is a "not" missing from that sentence.

fatbelly

The Consumer Rights Act gives you a lot of leverage for six months, which is something to bear in mind next time.

That's only a 7-year old car. You should be able to part-exchange it for something decent without throwing a lot more cash into the mix

Heather2012

Thanks everyone for your responses. We'll start looking at exchanging it for something else.