UKPC parking charge

belay_intent

Hi on the 12/12/2024 our daughter called us when she was on her way back from a failed relationship with her two children aged 1&2 at the time. She had fled the house while her partner was asleep and consequently had very little with her for herself or her children. We had arranged to meet her at McDonalds Hardwick in Kings Lynn so as not to cause too much stress for the children. The restaurant was extremely crowded and the wait time for food was longer than usual and we had been there for more than 90 mins, unbeknown to us at the time that there was a time limit on the stay at this car park due to the lack of appropriate signage. I have noticed since that there are now signs inside the restaurant, I’m guessing as a result from other charges being handed out to other unknowing customers.

Our daughter left the car park before us to head back to ours, bearing in mind we were at the car park before she was. On the 31/12/2024 she received a parking charge notice for overstaying her 90 mins which after a long drawn out affair trying to appeal her charge and finally getting in touch with UKPC we managed to get her charge overturned. I have to state that all correspondence addresses on her letter DOES NOT EXIST and their website is only rigged to take payment.

To my surprise I received a letter from DCBL for FINAL NOTICE OF DEBT RECOVERY on the 22/05/2025 for the same offence this time addressed to me. Upon receiving this I emailed UKPC explaining the same situation with which they replied stating that the parking charge had been cancelled. They having not properly read through my email had stated what we already knew about, stating that my daughter’s parking charge had been cancelled. I wasn’t asking about my daughter’s parking charge I was asking about my parking charge. I had stated that id had no correspondence from UKPC regarding my case at all, the first I was made aware was a letter from DCBL for the FINAL NOTICE OF DEBT RECOVERY on the 22/05/2025.
This Thursday just gone the 10/07/2025 I received a letter dated the 02/07/2025 for LETTER OF CLAIM. Again I replied by email to UKPC through the same email address that we’d used for my previous email and this time to DCBL stating exactly the same to them hoping for my charge to be overturned. Logically if I’d managed to overturn my daughters parking charge through email I would have expected mine to be overturned as well especially as it was for the same situation, the only difference being my daughter had received a letter from UKPC I haven’t, not even to date. Your help with dealing with this now snowballing stressful situation would be very much appreciated.
Thanks 

Gr1pr

Study the 2nd post in the newbies sticky thread in announcements near the top of the forum 

DCBL are powerless debt collectors,  you can ignore their demands 

However,  DCBL do not send out Letters of Claim,  so if you have a Letter of Claim giving you 30 days notice then respond by email using the LoC response template from the post you just read, to whoever sent you the LoC,  which is probably DCB Legal,  not DCBL

Given your problems regarding there being 2 separate pcns, you should also put a complaint in to UKPC, using the official complaint link shown against their name in the BPA AOS members list on the BPA website , trying to get written cancellation of whichever pcn is outstanding  ( each pcn would have had a different reference number,  probably listed on the letters   )

Come back to this thread if you receive an N1SDT court claim pack from the CNBC in Northampton using MCOL to get further advice 

belay_intent

Sorry I haven’t seen any LoC response template, have you got the link.
Thanks again for the reply will keep you posted.

K_S

belay_intent said:

Sorry I haven’t seen any LoC response template, have you got the link.
Thanks again for the reply will keep you posted.

@belay_intent

https://forums.moneysavingexpert.com/discussion/6108153/template-defence-to-adapt-for-all-parking-cases-with-added-admin-dra-costs-edited-in-2024/p1

Gr1pr

belay_intent said:

Sorry I haven’t seen any LoC response template, have you got the link.
Thanks again for the reply will keep you posted.

Top of the forum,  4th thread down from the top,  NEWBIES READ THIS by coupon mad