Solar PV "Power failure"? Technicians in North East? Help!

Magnitio

Telegraph_Sam said:

I noticed today that my Aurora Power One invertor control panel has been displaying "Missing grid", the power light is flashing and the alarm has been illuminated. There is no display on the meter. Now that darkness has fallen everything is blank. The co based in Newcastle that installed the unit 13 years ago has now moved from domestic to commercial installations so there is some doubt as to them fixing the problem. Can anyone recommend anyone in the North East (I live between Durham and Newcastle, DH2) who I could approach?
The 16 panels are Conergy Noir PP 250 w. South facing / bungalow.
If this is not the correct thread / forum I'd appreciate being redirected!
Thanks

If you need a good, local company, you could try https://www.susenergy.co.uk/

QrizB

From elsethread:

Telegraph_Sam said:

I had solar panels installed 23 years ago including an Aurora inverter. Basically trouble free until very recently. My installer no longer does domestic installations and it turns out is not willing to help with servicing and repairs. And not willing to recommend a source for an alternative contractor. 

13 years ago, surely?

Most of the installers from back then have ceased trading (mine certainly has) so your situation isn't unusual.

Telegraph_Sam said:

I have just had two instances of an MCB tripping. It might be a job for a "normal" electrician. But to get to the root cause might require a SV specialist engineer.
I live mid way between Newcastle and Durham DH2. How / where can I find someone qualified for such work?

There's a solar installer search function on the MCS website. You could try that and see what options you get?

https://mcscertified.com/find-an-installer/

Telegraph_Sam

Thanks, the search continues ..

Telegraph_Sam

Magnitio said:

Telegraph_Sam said:

I noticed today that my Aurora Power One invertor control panel has been displaying "Missing grid", the power light is flashing and the alarm has been illuminated. There is no display on the meter. Now that darkness has fallen everything is blank. The co based in Newcastle that installed the unit 13 years ago has now moved from domestic to commercial installations so there is some doubt as to them fixing the problem. Can anyone recommend anyone in the North East (I live between Durham and Newcastle, DH2) who I could approach?
The 16 panels are Conergy Noir PP 250 w. South facing / bungalow.
If this is not the correct thread / forum I'd appreciate being redirected!
Thanks

If you need a good, local company, you could try https://www.susenergy.co.uk/

Thanks I will follow up susenergy

gefnew

You could try these and see if they can assist.
Inverter faults – RED Electrical

QrizB

gefnew said:

You could try these and see if they can assist.
Inverter faults – RED Electrical

They're based in Chorley and have been recommended here before, IIRC.

Telegraph_Sam

Tks, they may not be next door but worth contacting if they cover this area.
For 23 years read 13 years, time flies

debitcardmayhem

Have you tried MCS as suggested by @QrizB
https://mcscertified.com/find-an-installer/

there are 10 near chester-le-street ?

Telegraph_Sam

When I consulted the database it turned out that the locations were national not North East / Chester le Street. And new installion rather than troubleshooting.
 More sifting is required ..

debitcardmayhem

Oh !!!!!! sam I picked this from their database, not a recommendation but do some better research, this is not yellow pages, nor which etc help yourself please 
https://www.susenergy.co.uk/solar-electric-servicing.html