Payment - Candex Support

20122013

After 6 months of chasing, I have not received an explanation about the quality of the products I had purchased, I have to  jump lot of hoops and no explanation). Instead I was offered a refund and I do not want to use their third party, Candex Support to process the refund as I am uncomfortable with sharing my details. 

Am I entitled to ask for a cheque ?  how I would like the refund to be paid to me?

Edited:  on 13/07/25 10.16am changed title from 'Refund - Candex Support' 

to  

'Payment  - Candex Support'

Ayr_Rage

Normally refunds are processed to the original payment method, so what details did you share with them to pay?

born_again

20122013 said:

After 6 months of chasing, I have not received an explanation about the quality of the products I had purchased, I have to  jump lot of hoops and no explanation). Instead I was offered a refund and I do not want to use their third party, Candex Support to process the refund as I am uncomfortable with sharing my details. 

Am I entitled to ask for a cheque ?  how I would like the refund to be paid to me?

Very few companies use cheques now. Outdated & expensive method.
Payment should go back via the same method as payment

20122013

Ayr_Rage said:

Normally refunds are processed to the original payment method, so what details did you share with them to pay?

I had made the purchase from a shop/ retailer, and had to contact the manufacturer about the quality of their product, I was after an explanation on the quality (rather than a refund). 

Alderbank

It's not at all clear to me what your grounds are for seeking a refund from Candex.The reason is critical in consumer rights.

There are several complaints about Candex on Reddit. Is your issue similar to this one?
 'Customer wants me to invoice through Candex? Any experience with this?
https://www.reddit.com/r/smallbusiness/comments/1b6fgs2/customer_wants_me_to_invoice_through_candex_any/

Candex has poor feedback on TrustPilot, especially about refunds
https://uk.trustpilot.com/review/candex.com

Are you in UK? Is this a business or consumer transaction?

the_lunatic_is_in_my_head

Not sure what Candex is OP, is this a marketplace?

What did you buy and who did you buy it from? 

Any reason not to share details with Candex, if they are a marketplace isn't that part of the service, you don't have to share details with the buyer/seller and Candex (who are presumably more trustworthy) handle the data? 

sheramber

20122013 said:

Ayr_Rage said:

Normally refunds are processed to the original payment method, so what details did you share with them to pay?

I had made the purchase from a shop/ retailer, and had to contact the manufacturer about the quality of their product, I was after an explanation on the quality (rather than a refund). 

So is it a goodwill payment rather than a refund, if you did not pay them.

born_again

Candex seem to be a payment co that work with many large companies to process their payment, like other payment co's they are fully compliant.

https://www.candex.com/

https://www.nokia.com/suppliers/candex/

20122013

sheramber said:

20122013 said:

Ayr_Rage said:

Normally refunds are processed to the original payment method, so what details did you share with them to pay?

I had made the purchase from a shop/ retailer, and had to contact the manufacturer about the quality of their product, I was after an explanation on the quality (rather than a refund). 

So is it a goodwill payment rather than a refund, if you did not pay them.

I had paid the retailer for the products  and was asking whether there is a change in the product, and was referred  to the manufacturer, who cannot answer me even though I have supplied all they have asked.  I am not sure whether it is a refund or goodwill. I prefer not to share my details if I can help it. 

20122013

born_again said:

Candex seem to be a payment co that work with many large companies to process their payment, like other payment co's they are fully compliant.

https://www.candex.com/

https://www.nokia.com/suppliers/candex/

Yes, I did have a look and review are not encouraging (seem to do with their admin, hence my OP).

https://uk.trustpilot.com/review/candex.com

powerful_Rogue

You don't seem to answer many questions asked.

Who is offering the refund/goodwill - the retailer or the manufacturer?