Santander free forever bank account changes

amyfairweather

Here we have a dispute over "unlimited Yorkshire puddings" no longer being unlimited:
https://www.thisismoney.co.uk/money/experts/article-15149317/Roast-didnt-come-unlimited-Yorkshire-puddings-advertised-demand-refund-DEAN-DUNHAM-replies.html

Quote: "The Consumer Rights Act 2015 makes it crystal clear that goods and services must be supplied as described – and the description on the menu counts."

Renfrewman

amyfairweather said:

Here we have a dispute over "unlimited Yorkshire puddings" no longer being unlimited:
https://www.thisismoney.co.uk/money/experts/article-15149317/Roast-didnt-come-unlimited-Yorkshire-puddings-advertised-demand-refund-DEAN-DUNHAM-replies.html

Quote: "The Consumer Rights Act 2015 makes it crystal clear that goods and services must be supplied as described – and the description on the menu counts."

No legal responsibility can be accepted by the Daily Mail and This is Money for answers given. 

MeteredOut

amyfairweather said:

Here we have a dispute over "unlimited Yorkshire puddings" no longer being unlimited:
https://www.thisismoney.co.uk/money/experts/article-15149317/Roast-didnt-come-unlimited-Yorkshire-puddings-advertised-demand-refund-DEAN-DUNHAM-replies.html

Quote: "The Consumer Rights Act 2015 makes it crystal clear that goods and services must be supplied as described – and the description on the menu counts."

Are you going to use that article in your discussions with the FOS?

OrangeBlueGreen

Now the charges have kicked in, I wonder how long it will be before there will be an update on this.

neilsedaka

MeteredOut said:

amyfairweather said:

Here we have a dispute over "unlimited Yorkshire puddings" no longer being unlimited:
https://www.thisismoney.co.uk/money/experts/article-15149317/Roast-didnt-come-unlimited-Yorkshire-puddings-advertised-demand-refund-DEAN-DUNHAM-replies.html

Quote: "The Consumer Rights Act 2015 makes it crystal clear that goods and services must be supplied as described – and the description on the menu counts."

Are you going to use that article in your discussions with the FOS?

I have this morning quoted that clause in the Consumer Rights Act 2025 as additional evidence in my FOS complaint.

Enzo_L

Renfrewman said:

amyfairweather said:

Here we have a dispute over "unlimited Yorkshire puddings" no longer being unlimited:
https://www.thisismoney.co.uk/money/experts/article-15149317/Roast-didnt-come-unlimited-Yorkshire-puddings-advertised-demand-refund-DEAN-DUNHAM-replies.html

Quote: "The Consumer Rights Act 2015 makes it crystal clear that goods and services must be supplied as described – and the description on the menu counts."

No legal responsibility can be accepted by the Daily Mail and This is Money for answers given. 

So what? No one has suggested suing the Daily Mail for giving an opinion.