An Amazon vent

ButterCheese

We have a 5 year old TV; the picture is fine but the sound (speakers) have failed to the point we have to turn it on max to hear anything and it often distorts.  Rather than buy a new TV we saw an Amazon Fire soundbar with money off.  I ordered it on 8th July because the ad said "Prime next day delivery".

Order update (10th July) - still not dispatched.

So I chat with customer service and they say "this is an estimated date and not a guarantee.  once the item is purchased, we have to calculate where it's coming from and where it's being delivered to".  So I now have a delivery estimate of 14th July.  That's 8 days from when I purchased it.

I said I wanted to cmplain about this, because if they can't guarantee next day delivery then the "Prime next day" or Prime one-day" tag should be removed from the ad as it's misleading.  They said they will raise it with management, I'm not holding my breath.

I dislike being walked over and these companies need to know that they can't just get away with advertising anything they want to make a sale, and then not delivering what they have stated.  If I had known it would take this long, I might have just bought a different one from Richer Sounds or Argos or somewhere I could have just paid and taken it home.

booneruk

I must have ordered thousands of items on Amazon with prime delivery over the years, the number of next-day misses has been vanishingly small

And don't forget with somewhere you could have paid and taken it home might have been out of stock!

sheramber

When you order it normally tells when delivery is expected.

It also states on your confirmation email when delivery is expected. 

As it has not been dispatched you should be able to cancel it and go and buy one from Richer Sounds. 

ButterCheese

All valid points above.  But it's the principle I disagree with.  It's fine to state " free delivery", but not "one day" or "next day" if that is dependent upon where the item is, where you live and what capacity they may or may not have to deliver it.

Anyway, they have apologised and fast tracked the order with DPD at their expense.  I have been a Prime member for 14 years so I'm happy with the outcome.

ButterCheese

sheramber said:

When you order it normally tells when delivery is expected.

Yes, so why use different wording on the advert, if not to imply something you're not going to honour fully at the checkout?

the_lunatic_is_in_my_head

They are too big to care OP



Obviously not exclusive to Amazon as you can buy it on Lego (and Tesco by the looks of it). So much going on, no one bothering to keep taps, mainly run by an algorithm and they can do whatever they want. 

A Prime day deal popped up for aTV with 55% off, Googled the model number, deal price seems the standard, a couple of places were cheaper....  

Just shop elsewhere...