Car Recall fix delayed - some advice would be welcome

alicef

My car had its first MOT early June this year.  A recall was flagged.  I booked the car in to have the issue sorted, (couldn't get slot until July), but the dealer has, with less than 12  hours notice,  cancelled the appt. and said earliest slot is now in October, stating parts issue.  The recall is due to fuel line chaffing.  I do, on occasion smell petrol, but there is no discernible leak. 

What should I be looking out for/doing as this is the first time I have encountered this issue.

Isthisforreal99

Is this a Citreon DS3 by any chance?

Isthisforreal99

Ignore my last post, juat noticed you said fuel line. Can't edit/delete as newbie.

born_again

alicef said:

My car had its first MOT early June this year.  A recall was flagged.  I booked the car in to have the issue sorted, (couldn't get slot until July), but the dealer has, with less than 12  hours notice,  cancelled the appt. and said earliest slot is now in October, stating parts issue.  The recall is due to fuel line chaffing.  I do, on occasion smell petrol, but there is no discernible leak. 

What should I be looking out for/doing as this is the first time I have encountered this issue.

Well you could try another garage.
But if it's a parts issue, awaiting stock. Then all you can do is wait. 

Mildly_Miffed

They might not be able to change the line - but they can still have a look and see if the chafing is actually causing a problem.

If it's one of the small Fords, then the issue seems to be fairly minor, and just a protective sleeve being chafed by a bracket. It may well be easy to bend the existing bracket slightly as a stopgap - or your car may have the faulty bracket but no signs of chafing.

If it had chafed to the point there was an actual leak, you would see a pool of fuel forming under the car, and you would wonder why your consumption had risen.

Grey_Critic

Simple Answer - Tell them the name of the dealer at the same time

Ford (UK) complaints contacts

• Visit Customer Services

• Email Andy Barrat (CEO) on abarratt@ford.com

• Call Customer Services on 0203 564 4444

Hoenir

Grey_Critic said:

Simple Answer - Tell them the name of the dealer at the same time

Ford (UK) complaints contacts

• Visit Customer Services

• Email Andy Barrat (CEO) on abarratt@ford.com

• Call Customer Services on 0203 564 4444

That's not going to source the parts any quicker though..............

If there's been a major recall hardly surprising there's currently a shortage. Given the nature of manufacturing being Just In Time. 

Mildly_Miffed

Hoenir said:

That's not going to source the parts any quicker though..............

If there's been a major recall hardly surprising there's currently a shortage. Given the nature of manufacturing being Just In Time. 

The recall was in March. That was four months ago.

https://www.check-vehicle-recalls.service.gov.uk/recall-type/vehicle/make/FORD/model/FIESTA/year/2022/recalls

alicef

Thank you all for your comments.  @Hoenir - that was the most annoying thing - to be told the appt. was cancelled the evening before, as I had set aside time to take the car in. @Grey_Critic many thanks for the Ford CS details. 

Oh well, October it is. 

facade

Hoenir said:

Grey_Critic said:

Simple Answer - Tell them the name of the dealer at the same time

Ford (UK) complaints contacts

• Visit Customer Services

• Email Andy Barrat (CEO) on abarratt@ford.com

• Call Customer Services on 0203 564 4444

That's not going to source the parts any quicker though..............

If there's been a major recall hardly surprising there's currently a shortage. Given the nature of manufacturing being Just In Time. 

The UK implementation is Just Too Late.....

My Suzuki had a recall for the fuel pump seizing if you used e10. It was booked in weeks in advance, and just like the OP, the day before they cancelled, as the part hadn't arrived.

Because of Just Too Late it arrived the day after! (But they then didn't have any timeslots to do it for weeks- good job I never allow e10 near any of my cars!)