Just Park App

LauraHa

Hi, can anyone help me.  I used the just park app to purchase 1 hour parking in a car park.  The app charged me £53.00 and has booked me a space until 24th July.  I noticed the error straight away but you could not cancel within the app - I still can’t.  I clicked on request refund and they have come back to say that they won’t refund me or cancel the ongoing booking.  Help!!  I can prove I only parked 1 hour and when I contacted them once I got home that evening! 

Coupon-mad

You should be able to cancel and get a refund. What does their complaints procedure say?

LauraHa

Their policy says they don’t refund drive up and pay parking!  Will try read complaints procedure now.  App won’t let me cancel the booking! 

Coupon-mad

You can tell your card provider to bounce/block the payment as unauthorised.

marcia_

 I rent out my driveway and received an email months ago about their changing refund policy. Unless you cancel within timescales, I think 24hr before the booking, you are not entitled to a refund. Bookings also can't be cancelled during the booking period. 

elsien

Was it your mistake or an in app error?

LauraHa

I’m not 100 sure?  I thought I booked an hour and then once it took money I saw it was £53.  I will try contacting my bank to see if they can help,  thanks everyone 

Car1980

You will need to persevere with your bank. They'll fob you off at first. Don't give up.