Barclays appalling "Customer Service"

ADbCor · 8 July at 4:27PM

I found a message which exactly matched my issue and then lost it!! Both the Barclays app and online have lost all but one of my payee details. First phone call to outsourced Customer Service as the other person said, "Advisor" didn't have a clue, language barrier, and didn't make any notes. Tried to update some details online and app today, "having technical problems". Direct called Barclays again, and spoke to the most unpleasant person. She basically insisted on talking down to me the whole way through the conversation and being completely sarcastic. On top of other problems I've been having with Barclays in the past weeks, I think the end of a long association with them has come to an end. Seriously Barclays, get your act together. Stop spending millions sponsoring sporting events and spend it on your tech.

CliveOfIndia · 8 July at 4:36PM

ADbCor said:

I found a message which exactly matched my issue and then lost it!!

I'm not sure what you mean by this?

ADbCor said:

On top of other problems I've been having with Barclays in the past weeks, I think the end of a long association with them has come to an end.

Well, technical glitches happen, and customer service staff are sometimes not as helpful as they might be. But if you're unhappy with the service then just vote with your feet - especially these days with the account switching service, it's not difficult to take your business elsewhere.

steven141 · 9 July at 3:50PM

The sad reality of it these days is that it's rare to find good customer service anymore. People are expected to accept poor customer service as the norm. Ive noticed it across various companies.

I would vote with your feet like the previous poster said. Hopefully you are eligible for a switching bonus at the same time.

subjecttocontract · 9 July at 5:47PM

Did you really expect good customer service from Barclays Bank ? The bank has been fined/penalised more times than I care to remember for doing things incorrectly. There are plenty of other banks who have a far better reputation and it's easy to move away from Barclays.