Barclays appalling "Customer Service"

ADbCor

I found a message which exactly matched my issue and then lost it!!  Both the Barclays app and online have lost all but one of my payee details.  First phone call to outsourced Customer Service as the other person said, "Advisor" didn't have a clue, language barrier, and didn't make any notes.  Tried to update some details online and app today, "having technical problems".  Direct called Barclays again, and spoke to the most unpleasant person.  She basically insisted on talking down to me the whole way through the conversation and being completely sarcastic.  On top of other problems I've been having with Barclays in the past weeks, I think the end of a long association with them has come to an end.  Seriously Barclays, get your act together.  Stop spending millions sponsoring sporting events and spend it on your tech.

CliveOfIndia

ADbCor said:

I found a message which exactly matched my issue and then lost it!!  

I'm not sure what you mean by this?

ADbCor said:

On top of other problems I've been having with Barclays in the past weeks, I think the end of a long association with them has come to an end. 

Well, technical glitches happen, and customer service staff are sometimes not as helpful as they might be.  But if you're unhappy with the service then just vote with your feet - especially these days with the account switching service, it's not difficult to take your business elsewhere.

steven141

The sad reality of it these days is that it's rare to find good customer service anymore. People are expected to accept poor customer service as the norm. Ive noticed it across various companies.

I would vote with your feet like the previous poster said. Hopefully you are eligible for a switching bonus at the same time.

subjecttocontract

Did you really expect good customer service from Barclays Bank ? The bank has been fined/penalised more times than I care to remember for doing things incorrectly. There are plenty of other banks who have a far better reputation and it's easy to move away from Barclays.

FLAMPARD

Barclays customer service 💩 

Bodkin64

I came here yesterday looking for advice about how to address Barclays terrible customer service. I didn’t have the option of voting with my feet because I’d just gained third party access to my 97 year old aunt’s account and was having trouble logging into online banking. However I thought I’d share what was ultimately a very positive experience. Twice I’d used their phone “support” and found them to be utterly hopeless and incompetent, they completely failed to recognise my problem, let alone find a solution. I discovered you could contact them by apple messaging, however this was even worse, they eventually just referred me to the phone support. However as a last resort I tried sending a DM to the Barclays UK Help Twitter account, The service I got was a revelation. After exchanging a few messages, they phoned me and proactively tried to fix the problem. As it turned out they weren’t able to fix it immediately however they agreed to phone again at a prearranged time a little later in the morning. This they did, and stayed on the line while i tried logging in again to establish whether they’d fixed it, and praise be, i eventually found their changes had worked. They were friendly and polite, and very precise with their communication, a total contrast with their regular phone operators.

This isn’t the first time I’ve found really good customer service on a company’s Twitter account; i had a good experience with IKEA last year after a nightmare on the phone.