Returning online order when retailer does not reply

born_again

Alderbank said:

born_again said:

Ameri-Camden Incorporated 21 Jan 25
gmail address

Yet website lists in Privacy policy
DISTURBED CLOTHING 
245 Camden High Street, London, NW1 7BU, United Kingdom

Interesting that more than 1 clothing co resides there.
DT Vintage Clothing in Camden
As well as Tattoo, vaping & souvenirs 

A lot of red flags here.

Shopify site as well.
Domain name from 2020, but 

Last changed

6/4/2025

Are you sure about that incorporation?

Companies House says Ameri-Camden (No 12849765) was incorporated 1 Sept 2020 and is still trading doing retail sales by mail order and internet.

Opps typo. Yep 2020. Strange that uses accountants address, when other companies are registered at the actual address?

gecko18000

Thanks again @Okell I have emailed them again stating what you said. If they don't reply by Friday I'll just post the order back to them and keep proof of postage.

Okell

Make sure you tell them that you are exercising your statutory right to cancel a distance contract under the regs* I quoted previously, and that under those regulations* you are legally entitled to a full refund


*  To remind you  -  The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

gecko18000

Okell said:

Make sure you tell them that you are exercising your statutory right to cancel a distance contract under the regs* I quoted previously, and that under those regulations* you are legally entitled to a full refund


*  To remind you  -  The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

I did - and they replied pretty quickly, so thank you.