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Specsavers refund period exceeded. Can I still claim?

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I bought a pair of in-the-ear hearing aids on1/10/24 and they keep falling out. Due to my husband dying, I missed the refund cut-off day. Wearing the aids while doing normal activities is very different to sitting still in an audiologist's office. I should have been prescribed behind-the ear-models that stay in better.

Comments

  • Ayr_Rage
    Ayr_Rage Posts: 2,715 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    You'll have to ask Specsavers for a solution, not random internet forums.

    Surely you would have had a fitting session and seen how secure the devices were?

    As for thinking Specsavers should've prescribed a different style, that sounds like buyers remorse rather than any fault of the seller.
  • Okell
    Okell Posts: 2,644 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Nothing to stop you asking Specsavers.  If you don't ask you don't get
  • sheramber
    sheramber Posts: 22,442 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    I think 9 months is pushing the 100 day refund policy a bit far. 
  • born_again
    born_again Posts: 20,371 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Might just need some bigger rubber ends on them. 🤷‍♀️
    Life in the slow lane
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,667 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    In my experience Specsavers is one of the better retailers for customer care and flexibility.  

    Ask them.
  • Okell
    Okell Posts: 2,644 Forumite
    1,000 Posts Second Anniversary Name Dropper
    In my experience Specsavers is one of the better retailers for customer care and flexibility.  

    Ask them.
    I agree.

    I know they get knocked a lot on here but I've always found the branch I deal with to be excellent.

    I suffer from a serious eye condition that can flare up quite frequently and I've found their advice very helpful.
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