The Student Energy Group + Corona

booper

Update - the switch to Octopus has been made! Hooray! 

QrizB

booper said:

Update - the switch to Octopus has been made! Hooray! 

That's good news, and encouragement for anyone else who finds themselves in the same position

happylamptree

Thank you for that information - to be honest I'm still stuck in this situation. I've tried to raise a complaint but that takes ages, I've contacted Corona myself but they've turned me away. 2 weeks in a row they've ensured that on that Wednesday I would be able to switch, 100%. Alas, every Wednesday I've called Octopus to switch and then received an objection afterwards. Feeling so stuck with it now, I've been offered compensation but like you only in the live chat. Hopefully it gets sorted soon.

zeebz82

I've just found this thread.  I am in the exact same situation and have been stuck since August 19th.  TSEG / Corona - and I believe there is some dark arts going on and this will all come to a head with them soon. 
Its totally bizarre - new person each time you get in contact, no record of case progress logged, lies, false dates, palmed back and forth between the two.  I've paid one months worth of bill to TSEG to cover my moving in period, but now in month four I am still getting billed, from both companies! .  Absolute mess.   

I am now waiting for the latest switch request to Octopus to go through and also to see what Corona are trying to charge me.  

booper

I feel for you! It was a nightmare but it has been resolved and compensation paid. Basically, every time the swtich to Octopus was rejected, we got straight onto the online chat - making sure we were communicating with a human (usually Samuel) not a bot. We requested that copies of the chat were emailed to us and then quoted back to them what had previously been said each time we had to contact them again. E.g., on this date you said "Yes this is free to go through now" but it has again been objected to...etc...including when they offered compensation. It was time consuming and we made sure they knew that too! So all I can say is, don't let it go, keep communicating with them, and put in a complaint with them first, saying you will be contacting the ombudsman if it is not resolved asap - we emailed the complaint, again quoting the online chat. It seems extremely odd that they even use Corona as they are a commercial supplier not residential.