Park with Ease

Madeddie

I am the registered keeper and have received a Parking Charge from Park With Ease.

The alleged parking contravention occurred on 15.06.25 Parking Charge was received yesterday .

The car park is one of those where you pay on exit no ticket is issued.

The photographs of the vehicle entering/exiting the car park are unclear and they are not time/date stamped.

The driver of the vehicle actually paid for parking via debit card. However the transaction is showing on debit card statement as clearing on 17.06.25 - 2 days later.

If we appeal and send a copy of the bank statement, this could reveal the driver? Also, PWE might allege the payment was for a different parking period.

Unsure how to proceed at the moment. Any advice will be much appreciated.

Gr1pr

Post a redacted picture of the pcn 

The keeper showing them a redacted picture of the bank statement payment does not reveal who was driving the vehicle,  it could have been me

Presumably the VRM numberplate details were put into the payment machine  , so could there have been a keying error?  Or do you believe that the machine was faulty   ?

Umkomaas

Please let us see both sides of their Notice to Keeper letter, redacting any personal identifying detail, but leave all dates showing. 

The driver of the vehicle actually paid for parking via debit card. However the transaction is showing on debit card statement as clearing on 17.06.25 - 2 days later.

Pretty standard for most transactions. Shows a date 1 or 2 days after the event. In any case, in this context, should you need it, you can quote the very words written by PwE themselves on their website. 

The easy-to-navigate system allows users to pay for the amount of time they park, in 20 minute intervals, and up to 48 hours after they leave the car park either online, using a mobile or by cash or credit card.

https://www.parkwithease.co.uk/about-us.aspx

Madeddie

attached page 1 and page 2

Madeddie

attach page 1 and page 2

Madeddie

Gr1pr said:

Post a redacted picture of the pcn 

The keeper showing them a redacted picture of the bank statement payment does not reveal who was driving the vehicle,  it could have been me

Presumably the VRM numberplate details were put into the payment machine  , so could there have been a keying error?  Or do you believe that the machine was faulty   ?

I believe the machine was faulty 

Coupon-mad

Appeal and send a copy of the bank statement, no worries about admitting to driving because that's a POFA worded NTK anyway.

Don't use a template appeal. Just prove you paid. Maybe there was a VRM typo.

Nice to see £50 PCN discounted to £30. This shows it is a viable business model.

Madeddie

Coupon-mad said:

Appeal and send a copy of the bank statement, no worries about admitting to driving because that's a POFA worded NTK anyway.

Don't use a template appeal. Just prove you paid. Maybe there was a VRM typo.

Nice to see £50 PCN discounted to £30. This shows it is a viable business model.

Thank you Coupon-mad.   On the PCN the period of parking is stated as  15.06.25 & date of issue 20.06.25 . Am I correct in thinking a Notice to Keeper should be sent within 14 days of the alleged parking contravention i.e. 29.06.25. It was actually received yesterday 04.07.25.   

Gr1pr

It has to arrive within 14 days for Pofa2012 compliance, but is presumed to be delivered 2 business days after posting,  which in reality is 2 business days after the issue date.  So nothing to see there if the issue date is 5 days after the incident date,  10 or 11 days after would have complied too, nevermind 5 days after

Plus coupon mad already mentioned that it's POFA2012 compliant