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TJC refused to repair ring without charging me, sent it back to wrong address

MrsLewis2000 · 2025-07-04 20:59:51

I ordered a ring from TJC November 23. One of the stones fell out in May 25. I contacted TJC and I was told to return the ring and the loose stone to them. TJC tried to charge me for a repair which I totally disagree with as according to the consumer rights act goods must "... Last a reasonable amount of time..." In my…

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Aylesbury_Duck Posts: 15,707 Forumite

5 July at 10:36PM

If your priority is to get your ring back, you need to put some work in, as suggested above.

If your priority is proving a point of principle, then follow the advice about small claims action.

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