GoFundMe delaying transfer

aliwatts

Hello there, 
Has anyone had any problems with GoFundMe? A friend of my son set up a fundraiser for him, as he has a life changing accident, & is running a marathon to raise funds. This was over 6 weeks ago & there's nearly £25k worth of family and friends donations in it. However, GoFundMe haven't set up any transfers for us yet & just seem to be giving us different excuses every time, mainly blaming their payment processor Adyen. 
Has anyone else experienced any issues like this and if so, any advice & did you get the monies in the end? How long did it take? Thank you 

HampshireH

You haven't said how long it's actually taken from setting up details and requesting a payout?

aliwatts

HampshireH said:

You haven't said how long it's actually taken from setting up details and requesting a payout?

Sorry, it was set up on the 31st may & states transfers can just take 3-5 days once bank details verified. Bank details have been verified multiple times & we were told transfer would happen on the 9th June & other dates since then. They haven't & GFM keep giving different reasons as to why, none of which seem legit. 

Savvy_Sue

Have you looked for a complaints policy or email address? Raising a formal complaint seems like the next step.

And are they registered with the Fundraising Regulator?

aliwatts

Savvy_Sue said:

Have you looked for a complaints policy or email address? Raising a formal complaint seems like the next step.

And are they registered with the Fundraising Regulator?

Yes I've asked for their complaints policy and they apparently don't have one. I thought they legally had too but they say not. Yes, they are registered with the FG who I have also messaged and not heard back from as yet, that was early last week. 

Savvy_Sue

Just wondering if social media comments on their feeds would get things moving? Not abusive, just stating facts, dates, broken promises