Southern Water complaints

lincroft1710

Grumpy_chap said:

  
However, the claim, despite the preciseness of the calculation was for a sum of £52k.  Hence, a rather brief respond denying the claim but an apology that there had been inconvenience and thank you for understanding.
That individual did then follow up the complaint to external pressure sources including, as it happened, the MP to whom the company simply responded with a copy of the previous correspondence with the individual and the MP accepted that was that.

From experience this is exactly what I'd expect the MP to do  

sheramber

Woodpath said:

I followed the complaints procedure still no response. 
The main burst outside a pumping station with a southern water emergency telephone no the outside. this was a main that had been repaired some 9 months earlier.

Have you followed it up to step 5?

Step 5:

We'll do all we can to resolve your issue, but if you’re still unhappy, you can ask for an independent review from the Consumer Council for Water (CCW) – the voice for water consumers. CCW is an independent body set up to ensure the customer’s voice is heard and they will investigate customer complaints relating to our business.

Woodpath

thanks for your response. When say no response I mean no thing, no acknowledgement whatsoever. I even enlisted the assistance of my local MP and he didn't receive a response either> This is a systematic failure by Southern Water> and they have the gall to increase prices.