EDF billing concerns

System

This discussion was created from comments split from: EDF billing concerns.

Explorer98

So... as has happened on several previous occasions, the balance on my energy account is in significant (£600+) credit. I'm with EDF and before you can make a request for a refund, they ask you to provide meter readings. I took some - then chose to look up our reading history just in case the £600 credit suddenly vapourised in the presence of submitted readings.

I've wondered for some time now why I only get gas bills monthly and haven't seen an electric bill in forever, despite our 'Smart' meter being set to submit readings every half hour. Sure enough, the last electricity bill was in January this year. Hmmm.....

Imagine my surprise - upon checking this - when the readings in January ('We read your meter') were LOWER than those last time 'we read your meter' which was March '24!!

There's a couple of concerns/queries here; how is our meter apparently running backwards and how have they read our meter? I work from home and I know damned well that nobody has been near this year and for sometime before that!!

The other concern (and we had this with a previous supplier) is that the billed and recorded readings don't agree with the meter readings in that - according to the meter - we use way more overnight than we do in the day - yet the readings EDF hold indicate the opposite.

Consequently, I don't trust any aspect of the system at present and I've written to EDF this evening asking for their detailed explanation. 

Interested to know if anyone has similar experiences and of course now I've spouted off, I'll be back to let you know the response. I recall the previous provider's Customer Service agent trying to explain to me that perhaps I wasn't reading the meter correctly and that was why we appeared to be using three times as much power overnight as we were in the day. Of course, I've only been a qualified electronics and electrical engineer since 1983... !!!!!! do I know??!!

QrizB

If you've got a multirate meter, there are at least three different "readings" - a reading for each rate and a total. The individual rates should add up to the total (within 1kWh, due to fractional kWhs split across the registers).

If you can share your meter readings and the ones that EDF have used for billing, we might be able to help you get to the bottom of this.