).
Thanks for your reply. Apologies for the delay in getting back to you, I’ve been unwell and not going out much. I wanted to be able to provide images of what my feet look like after wearing the boots.
Please find attached the following images:
- Images of the boots – both as the problem is with both
- Images of where I think the problem is – the rubber tread has come away from the boot in places and the stitching is visible. I think this is why water ingress occurs.
- Pictures of the label – it’s illegible in both boots as a result of them being worn. I’ll repeat that I haven’t worn them that much and the fact that the label has worn off at such an early point is not my fault.
- I’ve included a picture of the box label which I assume carries the same serial number as in the actual boots.
- An image of my wet feet after wearing them. I haven’t included images of the blisters I incurred as a result.
I really want to deal with this in a friendly way, but I must remind that under the Consumer Rights Act 2015, my contract is with Country & Stable as the seller, not Mountain Horse as the manufacturer. Country & Stable need to address the issue - repair, replace or refund – directly with me. Any pursuit of warranty with Mountain Horse is between Country & Stable and Mountain Horse.
The issue I contacted you about falls under Section 9 (Goods to be of satisfactory quality) and Section 11 (goods to be as described) of the act, and has been present since I started wearing the boots; as I mentioned previously, I initially thought it was due to my feet sweating, but it is clearly water ingress. As it’s not practical for me to continue wearing these boots I have had to purchase wellies to wear in the meantime, however these are impractical for anything but short-term use, so I am in need of a resolution as soon as possible.
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