We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
HMRC complaints process advice
Options

oldjb
Posts: 17 Forumite


in Cutting tax
Hello all,
After a bit of advice - I logged an online complaint with HMRC 22nd April, heard nothing apart from an automated response start May, "your complaint has been forwarded to the relevant department" (or something like that). I then give it until yesterday (1st July) and phone them asking initially about the subject that the complaint was about and then the complaint itself.
The reply was "sorry can't help" when I asked about escalation and when I prompted "do I have to wait another couple of months" - "yes".
My question, what's the process with HMRC to chase the status of a complaint or is it a case of impatience on my part and I just need to wait however long ? I know they're busy, but I'm just looking for a response along the lines of " it'll be resolved by whenever".
0
Comments
-
I had a problem with them a few years ago. I eventually contacted my MP and it was sorted in a matter of days.0
-
Thanks, my current plan is to give another month and then follow the escalation path which I think is the adjudicator next. Which is nuts because all this is about, is incorrectly reported interest (documents sent back in Feb. No response). Was hoping that I could get through to complaints directly somehow.
0 -
oldjb said:Thanks, my current plan is to give another month and then follow the escalation path which I think is the adjudicator next. Which is nuts because all this is about, is incorrectly reported interest (documents sent back in Feb. No response). Was hoping that I could get through to complaints directly somehow.
You or a bank/building society?0 -
Bank/building society (well NS&I)0
-
oldjb said:Bank/building society (well NS&I)0
-
oldjb said:Bank/building society (well NS&I)
I can confidently predict the outcome!1 -
Well not totally, a good few years ago NS&I registered the same account twice with HMRC. Now I don't know which system is it at fault, a call in that instance (to HMRC) resolved the problem. Since then I have been somewhat sensitive to what HMRC reportFor the record, I have resolved the issue - it's user based, NS&I report cumulative totals. In my defence my statements do not list this (24/25 does).But all that to one side, even if the person reporting a problem is wrong a complaint shouldn't be left like that.In fact, I don't understand why they (HMRC) don't list interest received from various banks/building societies on their webpage, via secure logon. Would cut down on a lot of queries like this.0
-
oldjb said:Well not totally, a good few years ago NS&I registered the same account twice with HMRC. Now I don't know which system is it at fault, a call in that instance (to HMRC) resolved the problem. Since then I have been somewhat sensitive to what HMRC reportFor the record, I have resolved the issue - it's user based, NS&I report cumulative totals. In my defence my statements do not list this (24/25 does).But all that to one side, even if the person reporting a problem is wrong a complaint shouldn't be left like that.oldjb said:In fact, I don't understand why they (HMRC) don't list interest received from various banks/building societies on their webpage, via secure logon. Would cut down on a lot of queries like this.
1 -
oldjb said:In fact, I don't understand why they (HMRC) don't list interest received from various banks/building societies on their webpage, via secure logon. Would cut down on a lot of queries like this.0
-
As far as I have read the information is not available online but you can get it by phoning them and asking for it.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.1K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244.1K Work, Benefits & Business
- 599.1K Mortgages, Homes & Bills
- 177K Life & Family
- 257.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards