Parking fine

jdiamond

Hello,

I received a smart parking fine which stated that I had not paid the parking fee.  I had kept my parking receipt so I appealed with a picture of my parking receipt.

They have sent me a letter back informing me the charge still applies as even though I did pay the parking fee I incorrectly put a 5 instead of an s when I typed in my registration.  On the receipt it does look like a 5, but underneath where the word issued is, the ss also look exactly like a 5.

What do I do now?

Nellymoser

If Smart say it is a keying error they should have reduced the charge to £20 as per Private Parking Sector Code of practice. Did they?

Edit - I'm wrong they should have cancelled as 1505grandad points out below.

1505grandad

Page 44:-

https://www.britishparking.co.uk/write/Documents/AOS/Sector Code Templates/sectorsingleCodeofPracticeVersion1.1130225.pdf

"Parking charges must not be pursued in relation to vehicles where evidence is provided that they are identified as:

h) where the driver has paid the tariff but made a minor keying error when registering their vehicle (for example, 0 instead of o; I instead of L; 1 instead of I); or"

Coupon-mad

jdiamond said:

Hello,

I received a smart parking fine which stated that I had not paid the parking fee.  I had kept my parking receipt so I appealed with a picture of my parking receipt.

They have sent me a letter back informing me the charge still applies as even though I did pay the parking fee I incorrectly put a 5 instead of an s when I typed in my registration.  On the receipt it does look like a 5, but underneath where the word issued is, the ss also look exactly like a 5.

What do I do now?

Appeal to the IAS quoting the Joint Code and say that Smart should have cancelled. Also state that they have no landowner authority.

They'll back off.

1505grandad

Also never refer to these speculative invoices as "fines"  -  you will never see that word in any of their correspondence.