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Airbnb refund to original payment method issue

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Hi all- I’ll try to keep this concise… I booked a 4 night stay with airbnb in june, paid for in part by using gift cards and part by credit card- however I left after 1 night due to excessive road noise throughout the night.
The host agreed to 75% refund, which airbnb took care of, however they refunded me the full 75% in gift card value on my airbnb account and NOT to my credit card.

i understand their refund policies state that refunds have to go to the original payment method but given I used both my credit card and gift cards, I think it unfair they refund to one payment method and not the other, which their customer would prefer.

customer service continually refuses to process the payment to my credit card despite numerous challenges this week, even though my argument is that the credit charge IS an original payment method.

Any tips or advice would be most welcome- I have £500 sitting on my airbnb account and zero desire to spend any more money with them.


Comments

  • elsien
    elsien Posts: 36,059 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    How much did you pay by gift card and how much on your credit card? 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Scott_T_2
    Scott_T_2 Posts: 4 Newbie
    Part of the Furniture First Post Combo Breaker
    Hi there- it was around three quarters in gift card and the rest on credit card.
  • sheramber
    sheramber Posts: 22,548 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Scott_T_2 said:
    Hi there- it was around three quarters in gift card and the rest on credit card.
    The refund was75% of the cost which the gift card covered. 

    It is standard that refunds go to gift card payments  first before any other method of payment. 
  • Florida74
    Florida74 Posts: 1 Newbie
    First Post
    I am having similar issues as my host has refunded me £350 for pool heat which didn't work which I paid for with my credit card but they have sent it as a gift card credit as I paid a larger amount for villa hire using a gift card. I was not asked and they continually refuse to refund to my card even though that's how I paid for it!!
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