Airbnb refund to original payment method issue

Scott_T_2

Hi all- I’ll try to keep this concise… I booked a 4 night stay with airbnb in june, paid for in part by using gift cards and part by credit card- however I left after 1 night due to excessive road noise throughout the night.
The host agreed to 75% refund, which airbnb took care of, however they refunded me the full 75% in gift card value on my airbnb account and NOT to my credit card.

i understand their refund policies state that refunds have to go to the original payment method but given I used both my credit card and gift cards, I think it unfair they refund to one payment method and not the other, which their customer would prefer.

customer service continually refuses to process the payment to my credit card despite numerous challenges this week, even though my argument is that the credit charge IS an original payment method.

Any tips or advice would be most welcome- I have £500 sitting on my airbnb account and zero desire to spend any more money with them.

elsien

How much did you pay by gift card and how much on your credit card? 

Scott_T_2

Hi there- it was around three quarters in gift card and the rest on credit card.

sheramber

Scott_T_2 said:

Hi there- it was around three quarters in gift card and the rest on credit card.

The refund was75% of the cost which the gift card covered. 

It is standard that refunds go to gift card payments  first before any other method of payment. 

Florida74

I am having similar issues as my host has refunded me £350 for pool heat which didn't work which I paid for with my credit card but they have sent it as a gift card credit as I paid a larger amount for villa hire using a gift card. I was not asked and they continually refuse to refund to my card even though that's how I paid for it!!