Retention offer from British Gas

nevill3

I have today initiated a switch from British Gas to Eon after extensive price comparisons revealed I could potentially save £140 per year by switching, I received an email from BG confirming my switch and a phone number to call to see if they could entice me to stay. I duly called them and was offered a cash credit offer just below my prospective savings of £120 to stay. I accepted their offer and cancelled the switch. 

I never knew you could haggle in this way with energy suppliers, just putting this out there to let others know. 

Cameron1590_2

Interestingly, I have just initiated a switch to eon following the energy ombudsman deciding I can leave British Gas penalty free as they had failed to provide a basic service. 

They have been calling me off the hook too, no doubt to make a similar offer. 

I suspect this is in response to octopus over taking them as the biggest supplier in the UK. Needless to say, I will never use British Gas again after not having a bill since October 24 and just random amounts taken from my energy account. 

I was told it was due to a technical issue but since October, their technical team haven’t been able to provide any evidence of attempts to solve the issue. 

My sister has also been to the ombudsman as British Gas refused to reduce her monthly direct debit (£350 a month) despite her being £4k in credit, they also wouldn’t refund her account credit. She too has been told that she can leave penalty free. 

So I suspect British Gas are loosing customers handover fist if this is the current state of their customer care.