Failed Xbox after 18 months

kentboy101

My Xbox has failed after 18 months, it is completely dead and will not keep powered on. I have gone back to the retailer, and they have said there is nothing they can do as it is out of warranty (only had a 1 year warranty). I’ve quoted sale of good act, and they have said I need to prove it was faulty at point of sale. 

Surely I should not have to do this, it should last a reasonable amount of time. Something that cost £500 new should surely last longer than 18 months?! Anything I can do?

Zinger549

You can get a report done showing the fault. It's over 6 months old so they can ask for this.

PHK

The Sale of Goods Act 1979 was replaced ten years ago by the Consumer Rights Act. 

As more than six months have passed since purchase, the onus is on you to prove that the goods were inherently faulty or of insufficient quality at the time of purchase. 

With an electronic device, it would be better to do this by asking a suitably qualified expert to produce a report stating the cause of whatever is wrong with it. 

Clive_Woody

kentboy101 said:

My Xbox has failed after 18 months, it is completely dead and will not keep powered on. I have gone back to the retailer, and they have said there is nothing they can do as it is out of warranty (only had a 1 year warranty). I’ve quoted sale of good act, and they have said I need to prove it was faulty at point of sale. 

Surely I should not have to do this, it should last a reasonable amount of time. Something that cost £500 new should surely last longer than 18 months?! Anything I can do?

Did you pay by credit card? Is so you may be able to make a Section 75 claim as 18 months for a relatively expensive game console does not sound reasonable:

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

Aylesbury_Duck

kentboy101 said:

they have said I need to prove it was faulty at point of sale. 

Surely I should not have to do this

I'm afraid you're wrong.  After six months, yes you do if that's what the retailer insists upon.

"Prove" is a bit strong, though.  You just need someone suitably qualified to say it's probable that the fault was inherent and bound to occur prematurely.

sheramber

Clive_Woody said:

kentboy101 said:

My Xbox has failed after 18 months, it is completely dead and will not keep powered on. I have gone back to the retailer, and they have said there is nothing they can do as it is out of warranty (only had a 1 year warranty). I’ve quoted sale of good act, and they have said I need to prove it was faulty at point of sale. 

Surely I should not have to do this, it should last a reasonable amount of time. Something that cost £500 new should surely last longer than 18 months?! Anything I can do?

Did you pay by credit card? Is so you may be able to make a Section 75 claim as 18 months for a relatively expensive game console does not sound reasonable:

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

And the bank would probably ask for the same evidence that the fault was inherent.