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Chase - contacting them via the app

Seems to have changed since I last used it. 

Used to have to go to support & then there'd be some obvious chat to us thing where you'd ask your question.

I'm sure it's clear as day to you guys but they seem to have moved it with an app update & I can't find it. Where should I be looking?

I'm hoping they've not removed it totally.
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  • Ayr_Rage
    Ayr_Rage Posts: 2,606 Forumite
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    edited 28 June at 12:13PM
    It's still available @B0bbyEwing

    Support > Scroll down "Looking for more support" Get Help > I need some help > Put "contact" in search box > Ignore results and scroll to bottom > Still need help? and the GET IN TOUCH button is in blue.

    Once selected you get a pop-up with "Message us" " Call from UK(free)" and "Call from abroad"
  • B0bbyEwing
    B0bbyEwing Posts: 1,546 Forumite
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    Thanks. 

    And wow, what was once a 2 press operation I now need to book a day off work just to get through the menu system. I guess they didn't like people contacting them. 
  • Seems to have changed since I last used it. 

    Used to have to go to support & then there'd be some obvious chat to us thing where you'd ask your question.

    I'm sure it's clear as day to you guys but they seem to have moved it with an app update & I can't find it. Where should I be looking?

    I'm hoping they've not removed it totally.
    On Android, I simply press Support, and then scroll to bottom of next screen.

    Message and Call buttons available.

    Are you on iPhone?
  • la531983
    la531983 Posts: 2,989 Forumite
    1,000 Posts First Anniversary Name Dropper
    Seems to have changed since I last used it. 

    Used to have to go to support & then there'd be some obvious chat to us thing where you'd ask your question.

    I'm sure it's clear as day to you guys but they seem to have moved it with an app update & I can't find it. Where should I be looking?

    I'm hoping they've not removed it totally.
    On Android, I simply press Support, and then scroll to bottom of next screen.

    Message and Call buttons available.

    Are you on iPhone?
    Im on Android and mine is no longer like that.


  • Ayr_Rage
    Ayr_Rage Posts: 2,606 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    @wiseonesomeofthetime as @la531983 has indicated it has all changed on the latest version of the app.

    I guess it's to encourage people to find answers in the FAQs and make a direct contact the last resort.
  • friolento
    friolento Posts: 2,321 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    Support is still just 2 taps away on the iPhone version
  • B0bbyEwing
    B0bbyEwing Posts: 1,546 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Seems to have changed since I last used it. 

    Used to have to go to support & then there'd be some obvious chat to us thing where you'd ask your question.

    I'm sure it's clear as day to you guys but they seem to have moved it with an app update & I can't find it. Where should I be looking?

    I'm hoping they've not removed it totally.
    On Android, I simply press Support, and then scroll to bottom of next screen.

    Message and Call buttons available.

    Are you on iPhone?
    That's how I USED to have it on my Android. 

    Not any more. 
  • wiseonesomeofthetime
    wiseonesomeofthetime Posts: 2,501 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 28 June at 3:04PM
    Ayr_Rage said:
    @wiseonesomeofthetime as @la531983 has indicated it has all changed on the latest version of the app.

    I guess it's to encourage people to find answers in the FAQs and make a direct contact the last resort.
    According to my android phone, I am on the latest version, hence why I shared that.

    I wonder why OP is ahead of me. 

    My version is 2.60.0 (14 Jun)
    No updates available in Play Store (yet)


  • northwalesd
    northwalesd Posts: 1,309 Forumite
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    Mine's exactly the same Wiseone.
  • B0bbyEwing
    B0bbyEwing Posts: 1,546 Forumite
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    edited 28 June at 5:51PM
    Hmm this is an interesting one then because I'm also on version 2.60.0. Let's see where we can find differences then...

    Samsung Galaxy S24+
    One UI: 7.0
    Android version: 15

    Not sure what else we should check.


    I've also found differences in Garmin Connect which many others aren't experiencing but I think some are. Not sure what causes these changes (updates I know but I mean why person A experiences one thing but person B experiences something different).
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