Tesco Heathrow 8 minute overstay

D4RK51D3

Car1980 said:

Their signs are confusing enough in broad daylight, let alone unlit in the dark.

Remember the onus is on them to make any restrictions clear, so they'd be expected to provide an illuminated sign for post-midnight times like this. Yet they don't. It's not even printed on reflective material like a road sign.

It's only invoice at the end of the day, so you can't contest it as such. Just wait and see if you receive a court claim. If so, they discontinue almost always as it's just a game of chicken.

Alternatively, you could email Horizon just to inform them that it's not a good case to bother sending to a court claim.

e.g. Your invoice (PCN) is in dispute and no payment will be made. No signage was visible and none was seen. The onus is on you to make any alleged contract clear, which would include use of illumination and reflective surfaces for terms and conditions that can only apply during night time hours. This you have failed to do and therefore no contract exists between the driver and Horizon. No further correspondence will be entered into and any spurious debt collection charges are now at your own risk and would be irrecoverable in any county court claim.

That’s great information thank you. Would this be in an email or on their online appeal process? 

fisherjim

You will be wasting your time what ever you do to be honest, at this stage you would be appealing, but the appeal system is just a process that mimics an authorities process in name only, there is no appeal that works with them.

You have an invoice which you dispute you don't get a two stage appeal with an invoice from a plumber that has over charged.

This as I see it is all about signage which was obviously not up to standard and was not seen in the dark, I have just been to my local Tesco, awful signage cannot be read going in in daylight let alone in the dark.

But the gist of it is you get only 15mins on site after midnight, until the store opens.

prowla

It'd be an idea to take pictures of the signs there.

prowla

Base on Google Maps (looks like 3 years old, though), the signage at the entrance says:

There doesn't appear to be any signage immediately visible to cover the spaces immediately after:

There looks like a sign behind a tree there.

One there (doesn't seem to be nighttime-friendly.

Hmmm - they must've updated the signage since then!

Car1980

fisherjim said:

You will be wasting your time what ever you do to be honest, at this stage you would be appealing, but the appeal system is just a process that mimics an authorities process.

Which is why I'm suggesting a fck-off email rather than any fake appeals process.

fisherjim

Car1980 said:

fisherjim said:

You will be wasting your time what ever you do to be honest, at this stage you would be appealing, but the appeal system is just a process that mimics an authorities process.

Which is why I'm suggesting a fck-off email rather than any fake appeals process.

I like that 

We have been discussing just this subject this week:

https://forums.moneysavingexpert.com/discussion/6613790/have-horizon-and-tesco-fallen-out/p1

D4RK51D3

I have taken fisherjim’s advice and written a lengthy email in draft. She is going back up to near Heathrow this weekend and I’ll get her to take photos of any signage that’s poorly placed/not lit or obscured to accompany the email and will send it off on Monday. It’s tempting to do nothing and let them chase, but I figure doing something (email) is better than just ignoring it right?

D4RK51D3

fisherjim said:

Car1980 said:

fisherjim said:

You will be wasting your time what ever you do to be honest, at this stage you would be appealing, but the appeal system is just a process that mimics an authorities process.

Which is why I'm suggesting a fck-off email rather than any fake appeals process.

I like that 

We have been discussing just this subject this week:

https://forums.moneysavingexpert.com/discussion/6613790/have-horizon-and-tesco-fallen-out/p1

That made for interesting reading too. Would it be too far from the mark to say that, changing PPC’s/rules is conducive to creating confusion and almost forcing customers to break rules they don’t know exist? 

Coupon-mad

Why not also appeal because (timed/date-stamped) pics of the dark car park with whole areas shown with no lit signs will win at POPLA.

Because she could kill this at POPLA with good photo evidence, there's no point doing snotty emails instead of appealing.

As well as = yes.