BT Digital Voice and Pacemakers

iniltous

Anyone still with PSTN telephony with their broadband service (so the phone plugs into the wall socket ) and they renew with the same provider or switch to a new ISP , cannot stay on PSTN telephony, they have to take IP telephony ( BT call their service Digital Voice ) but it’s not a general term ,it’s like people calling any brand of vacuum cleaner a Hoover ) …it’s hard to believe anyone speaking to a provider about a renewal won’t be told that the telephone will be accessed by plugging their phone into the router socket and not the wall socket .

Anyone being moved to Digital Voice (assuming they are a BT customer) simply plugs the existing phone into the green socket on the router on the day they are told and that’s it, if they have an old router without this phone socket they get sent a new router that does have the socket ….hopefully without seeming unsympathetic, plugging a phone cord into a router socket is not a difficult thing to do for anyone of any age , plus if they were registered with BT as a vulnerable customer, BT even come out and do that simple task for them .