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E-bay returns

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My son purchased a fridge through a seller on e-bay.  He didn't use it within 30 days (it was 38 days) but when he did use it, it didn't work.  The seller is refusing a return/refund.  He tried E-bay but they won't help either. What are his rights>

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  • QrizB
    QrizB Posts: 18,075 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    Was this a business seller or a private one?
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
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  • RFW
    RFW Posts: 10,391 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Was it new or used?
    Was it sold as working?
    It does make some difference if the seller was private or a business but with a fridge you should expect it to be working longer than 30 days so I'm guessing there's a bit more to it.
    As the opening post stands there isn't enough information to say what his rights are.
    .
  • soolin
    soolin Posts: 74,082 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    OP has only posted one other thread and never gone back to it, so unless they return to update this, I fear we can’t offer any meaningful advice. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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