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Airline luggage delay claim issues - airline not playing ball
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baileywin2
Posts: 2 Newbie

Looking for some advise...
Flew with a budget airline to a European destination with luggage including a child's car seat and pushchair.
After landing, no car seat or pushchair - there's a booth for the airlines appointed luggage agent at the airport, they claim they don't have it and to fill in a form online. Ask if we can borrow a car seat, they say no but to rent one and claim the cost back.
Rent car seat for £50 for a week.
The next day, the car seat arrives at the hotel, and a day later the pushchair.
Fill in a delayed baggage claim and the airline offers £25 and refuses to increase and suggest claiming on the travel insurance - which has a £50 excess.
Bit frustrated and not really sure where to go from here.
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Comments
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Did you contact the firm that you'd hired the seat from to see if you could return it early for a partial refund when your own appeared?0
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DullGreyGuy said:Did you contact the firm that you'd hired the seat from to see if you could return it early for a partial refund when your own appeared?0
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Does the airline have any presence in the UK? If so, small claims would be the most direct route. The key point is that you did what the agent told you, on the basis of a promise they made.0
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Voyager2002 said:Does the airline have any presence in the UK? If so, small claims would be the most direct route. The key point is that you did what the agent told you, on the basis of a promise they made.0
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