Horizon Parking Fine

JD3691

Hi everyone, 

I recently visited a retail park late at night, around 21:30, and left around midnight. It was very dark, and any signs prompting payment weren't obvious. I've read a few threads that say first complain to the retail park. What exactly should I say when complaining to the retail park to give me the best chance of them doing something about it?

Also, how should I respond to Horizon directly? I know not to mention who was driving, but their letter says that if I do not pay within the 28-day period, they have the right to recover any unpaid part of the notice from me.

Thanks in advance

Gr1pr

Study the newbies sticky thread in announcements near the top of the forum by coupon mad,  first post , regarding the appeal 

Study the Successful Complaints thread in announcements regarding the complaint letter

JD3691

Gr1pr said:

Study the newbies sticky thread in announcements near the top of the forum by coupon mad,  first post , regarding the appeal 

Study the Successful Complaints thread in announcements regarding the complaint letter

Is there a direct link to these threads? I'm very new to this and struggling to navigate my way around the website to find what I need. Thank you.

Nellymoser

The NEWBIES thread is 1 of 7 Announcements at start of forum. 

At top of this page and at the bottom below  Leave a Comment look for the white box that says: Parking tickets, fines & parking 
A click on it will return you to start.
The Announcements are at the top.

Link to Successful complaints thread I think is in NEWBIES.

JD3691

Thank you for this, I have followed threads and which has led me to the next steps. I have requested that the Retail Park cancel the request, and they have passed this request onto Horizon parking, along with giving me free vouchers for my next visit...

I'm now going to appeal this fine, telling them that I won't be paying due to a lack of signage, poorly lit signs at night, and because, all in all, it appears to be a scam. Do you think it's better to come on strong with them or be polite in these situations? I don't want to get their back up, but I want to be firm at the same time. Thanks

Gr1pr

I would not be adding anything about a scam, it's definitely not a fine,  its an invoice,  and I would be neutral,  neither strong or weak,  definitely tell them that you have complained about that pcn to the retail park management company who are dealing with it 

JD3691

Thank you, guys. Quick update: After following the threads, I complained to the retail park who apologised, requested that the pcn be cancelled and gave me two complimentary vouchers for my next visit. Then I appealed the pcn directy telling them why I wouldn't be paying (I didn't mention 'scam'). Then, the next day the retail park emailed me to say that they had successfully cancelled the charge on my behalf! Success! Thank you again for all your help! 

Nellymoser

👏 Well done you, success with Plan A and gift vouchers thrown in too 🙂

JD3691

Nellymoser said:

👏 Well done you, success with Plan A and gift vouchers thrown in too 🙂

Yes, I'm pleased with this result. Thank you again!