Prepaid label - wrong dimensions

jpsartre

I've sold an item on Ebay and had chosen the simply delivery option but just noticed now the dimensions I've chosen are wrong (too small). How do I amend the label? Is it even possible? I don't see any option anywhere. Alternatively I'm happy to send the parcel on my own and not use the prepaid label but not sure that's possible either? I'm a private seller if that makes any difference. Any help would be much appreciated!

jpsartre

Sorry, answering my own question but managed to find a way to add my own tracking number in case anyone is wondering. Generate the prepaid label, then go to 'view order', then click 'Track package' and there's an option to add your own tracking number. I'm assuming the prepaid Ebay label will be refunded at some point if I don't use it.

Money_Grabber13579

jpsartre said:

Sorry, answering my own question but managed to find a way to add my own tracking number in case anyone is wondering. Generate the prepaid label, then go to 'view order', then click 'Track package' and there's an option to add your own tracking number. I'm assuming the prepaid Ebay label will be refunded at some point if I don't use it.

Who paid for the postage label that eBay provided? If it was the buyer, my understanding was that it would be the buyer that get’s refunded if the label isn’t used. But I still haven’t got my head around this simple delivery thing yet.

savergrant

Money_Grabber13579 said:

jpsartre said:

Sorry, answering my own question but managed to find a way to add my own tracking number in case anyone is wondering. Generate the prepaid label, then go to 'view order', then click 'Track package' and there's an option to add your own tracking number. I'm assuming the prepaid Ebay label will be refunded at some point if I don't use it.

Who paid for the postage label that eBay provided? If it was the buyer, my understanding was that it would be the buyer that get’s refunded if the label isn’t used. But I still haven’t got my head around this simple delivery thing yet.

If anyone gets refunded. There is a thread from someone who was expecting a refund but told no by ebay. EBay also suggest they cover any issues if the parcel is overweight if you have gone with their suggestion.

lesleyb

jpsartre said:

I've sold an item on Ebay and had chosen the simply delivery option but just noticed now the dimensions I've chosen are wrong (too small). How do I amend the label? Is it even possible? I don't see any option anywhere. Alternatively I'm happy to send the parcel on my own and not use the prepaid label but not sure that's possible either? I'm a private seller if that makes any difference. Any help would be much appreciated!

To cancel a postage label on eBay, go to "My eBay," find the label under "Postage Labels," and select "Void Label" within 14 days of purchase.

soolin

lesleyb said:

jpsartre said:

I've sold an item on Ebay and had chosen the simply delivery option but just noticed now the dimensions I've chosen are wrong (too small). How do I amend the label? Is it even possible? I don't see any option anywhere. Alternatively I'm happy to send the parcel on my own and not use the prepaid label but not sure that's possible either? I'm a private seller if that makes any difference. Any help would be much appreciated!

To cancel a postage label on eBay, go to "My eBay," find the label under "Postage Labels," and select "Void Label" within 14 days of purchase.

You can’t cancel an SD label.

As has been suggested above if it was buyer pays then buyer will almost certainly get their postage money refunded , if seller paid for (ie free post) then it seems seller is likely not refunded.

So basically if you ignore the SD label and provide your own you , as a seller, receive no postage money at all and pay for it out of your own pocket. If you had listed item as  free post you also pay eBay for the unused SD label.

SD is compulsory in many categories and you can’t over ride it and buy your own label without it costing you money.

steveE2

If a seller charges postage(buyer pays) and doesn't use the Simple delivery label the buyer is automatically refunded in 30 days
If seller offers freepost(seller pays) but doesn't use the Simple delivery label a refund has to be requested within 14 days from sale it is not automatic.
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

jpsartre

steveE2 said:

If a seller charges postage(buyer pays) and doesn't use the Simple delivery label the buyer is automatically refunded in 30 days
If seller offers freepost(seller pays) but doesn't use the Simple delivery label a refund has to be requested within 14 days from sale it is not automatic.
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

Thanks, that's very useful. I paid for the label so will fill in the form.