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Octopus dual MPAN refund

RedFraggle

RedFraggle Posts: 1,401 Forumite

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24 June at 2:39PM in Energy

Seems Octopus are now automatically giving the dual MPAN refunds! I'd already accepted a goodwill gesture that was nowhere near the actual costs.

Officially in a clique of idiots

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Comments

QrizB Posts: 17,576 Forumite

24 June at 2:42PM

That's good to see! More suppliers should do the same.

N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
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HillStreetBlues Posts: 5,920 Forumite

24 June at 6:54PM

The even shorter version "We overcharged you"

Let's Be Careful Out There
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superkoopauk Posts: 197 Forumite

24 June at 7:11PM

QrizB said:

That's good to see! More suppliers should do the same.

They did

https://www.ofgem.gov.uk/press-release/ofgem-secures-customer-compensation-10-suppliers-technical-overcharging-error

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