Appointee

elsien

A new account in their name, using the LPA, for the money they send you to go back-and-forth from? 

born_again

Peacewalk said:

NedS said:

Normally an attorney would have access to and control of the donors bank account(s). Benefits would still be paid to the claimant (donor), but the attorney would support the donor or control access, depending on the donors capacity to manage their own affairs. Does the donor have access to their accounts or has this been removed as they lack capacity? Benefits should not be paid directly to the attorney (although for better or worse UC does allow benefits to be paid into an account of a friend or family member).

Universal Credit reviews are prevalent and can happen at any time.

Thanks for the message buddy. The claimant have access to their account and struggles to manage it but removing access makes their mental health worse. With years of back and forth trying to save they found solace in sending it to the POA account and taking it when they need them.
And yes the POA have access to their bank account.
What's the best thing to do at this situation 

How about a 2nd current account or a savings account. Under their name with same bank, but they do not have access to. Would work, so long as they do not have access via app or internet.
Then you can move money as required.

elsien

born_again said:

Peacewalk said:

NedS said:

Normally an attorney would have access to and control of the donors bank account(s). Benefits would still be paid to the claimant (donor), but the attorney would support the donor or control access, depending on the donors capacity to manage their own affairs. Does the donor have access to their accounts or has this been removed as they lack capacity? Benefits should not be paid directly to the attorney (although for better or worse UC does allow benefits to be paid into an account of a friend or family member).

Universal Credit reviews are prevalent and can happen at any time.

Thanks for the message buddy. The claimant have access to their account and struggles to manage it but removing access makes their mental health worse. With years of back and forth trying to save they found solace in sending it to the POA account and taking it when they need them.
And yes the POA have access to their bank account.
What's the best thing to do at this situation 

How about a 2nd current account or a savings account. Under their name with same bank, but they do not have access to. Would work, so long as they do not have access via app or internet.
Then you can move money as required.

Not sure how the bank would respond to having one account that they don’t have access to because of capacity issues while leaving the other one up and running? 

NedS

born_again said:

Peacewalk said:

NedS said:

Normally an attorney would have access to and control of the donors bank account(s). Benefits would still be paid to the claimant (donor), but the attorney would support the donor or control access, depending on the donors capacity to manage their own affairs. Does the donor have access to their accounts or has this been removed as they lack capacity? Benefits should not be paid directly to the attorney (although for better or worse UC does allow benefits to be paid into an account of a friend or family member).

Universal Credit reviews are prevalent and can happen at any time.

Thanks for the message buddy. The claimant have access to their account and struggles to manage it but removing access makes their mental health worse. With years of back and forth trying to save they found solace in sending it to the POA account and taking it when they need them.
And yes the POA have access to their bank account.
What's the best thing to do at this situation 

How about a 2nd current account or a savings account. Under their name with same bank, but they do not have access to. Would work, so long as they do not have access via app or internet.
Then you can move money as required.

God point. From a purely practical point of view, if it's at the same bank then it would show up in the App or any online banking, so would need to be with a different bank at which they do not already have online banking.

kaMelo

Peacewalk said:

NedS said:

Normally an attorney would have access to and control of the donors bank account(s). Benefits would still be paid to the claimant (donor), but the attorney would support the donor or control access, depending on the donors capacity to manage their own affairs. Does the donor have access to their accounts or has this been removed as they lack capacity? Benefits should not be paid directly to the attorney (although for better or worse UC does allow benefits to be paid into an account of a friend or family member).

Universal Credit reviews are prevalent and can happen at any time.

Thanks for the message buddy. The claimant have access to their account and struggles to manage it but removing access makes their mental health worse. With years of back and forth trying to save they found solace in sending it to the POA account and taking it when they need them.
And yes the POA have access to their bank account.
What's the best thing to do at this situation 

If removing their access to their account causes the problems you mention then, as others have suggested, is to open a separate savings account in the donor's name by using your LPA,  but with a different provider and which only you have access to. Transferring money back and forth is then between the claimants own accounts.
Any future DWP review should be simple as all money is only ever in the claimants accounts and, probably more importantly, it avoids any future problems with regard to intermingling the finances of the donor and LPA.

Peacewalk

Hi Guys,
Update-
Called this morning to register the LPA.
The staff seemed inexperienced as asked what is LPA! When explained asked for security questions about claimant and asked what's the relationship with claimant. When said family member surprisingly got asked what specific relationship! Is it normal!
And then put on hold for quite a bit only to come back and say "I escalated it for case manager to call you"
Now is this the normal process?
Thanks again 

elsien

Yes, unfortunately, until you get someone who knows what they are talking about. 

Peacewalk

elsien said:

Yes, unfortunately, until you get someone who knows what they are talking about. 

So shall I call again hoping that I get the right person?

HillStreetBlues

Peacewalk said:

elsien said:

Yes, unfortunately, until you get someone who knows what they are talking about. 

So shall I call again hoping that I get the right person?

No, when you phone you just get the bog standard call handler, it needs to be passed up the chain.

born_again

elsien said:

born_again said:

Peacewalk said:

NedS said:

Normally an attorney would have access to and control of the donors bank account(s). Benefits would still be paid to the claimant (donor), but the attorney would support the donor or control access, depending on the donors capacity to manage their own affairs. Does the donor have access to their accounts or has this been removed as they lack capacity? Benefits should not be paid directly to the attorney (although for better or worse UC does allow benefits to be paid into an account of a friend or family member).

Universal Credit reviews are prevalent and can happen at any time.

Thanks for the message buddy. The claimant have access to their account and struggles to manage it but removing access makes their mental health worse. With years of back and forth trying to save they found solace in sending it to the POA account and taking it when they need them.
And yes the POA have access to their bank account.
What's the best thing to do at this situation 

How about a 2nd current account or a savings account. Under their name with same bank, but they do not have access to. Would work, so long as they do not have access via app or internet.
Then you can move money as required.

Not sure how the bank would respond to having one account that they don’t have access to because of capacity issues while leaving the other one up and running? 

Can be as simple as them not having a card to access the account, or a savings acc. Bank should already know their situation. Given OP has LPA, which I take has been registered with bank. If it has then OP explaining why this is wanted. Should pose no problem, as it is in the customers financial interest.
Although as I said all depends on just what access they have to their accounts.