Estate agent/Communication

pope

I'm selling my house through a estate agent locally I chose to instruct them because they have 80 postive google reviews. I made clear to the agent from day 1 that I want them to be proactive as I want the sale to go through quickly. 

3 weeks after offer was accepted I was the one who asked if searches had started. As they were not communicating. And it' was always me how phoned.

I phoned last week on Tuesday for a update and made them aware I want regular updates. I was told we will phone you next on eather Wednesday,Thursday or today. I am still waiting for the phone call I no that the office closes at 5pm. But I really don't know what to do its really frustrating?

Thanks

Flugelhorn

once offer is accepted it is really all down to the conveyancer / solicitor so better to ask them

GrubbyGirl_2

Sounds like your bog standard estate agents to me unfortunately  but now it's mostly your solicitors job

Hoenir

There's a difference between being pro-active and simply wasting everybody's time. Until all the searches come back, which may take a few weeks, your buyer's solicitors won't even issue the enquiries to your solicitor's. Who will then be in contact with you. 

The buyer's solicitor won't request the searches until the mortgage offer comes through. Unless specifically requested by their client. Majority of people don't. As it's dead money if a mortgage isn't obtainable on the property for any reason. 

Smalltownhypocrite

Whats the estate agent got to do with conveyancing? That's a job for your solicitor.

Also they might not have any control of it, I got offer accepted end of March, paid for my searches at the beginning of APRIL and only just got them back last week despite online claiming it only takes 12 days (most came back quick but the main one did not. Apparently effected by hitting the Easter and may holidays etc...). I'm now completing next week, nothing I could do to speed it up though.

david29dpo

The most annoying thing an agent can do?? Keep ringing the solicitors for updates
I know of plenty offices who will no longer talk to them. nothing to do with them anyway

pope

Update.

Phoned agent got through to the sales negotiator

 and she admitted that she  did not come back to me because there was no further update from the buyers solicitors. I questioned when was the email sent she could not tell me as she could not find it.

I ask to speak to the branch manager who confirms that no email was sent and that he will speak to his colleague about this.

Got to bottom of it estate agent are liers all they want is the money. No sympathy for the client or a appolagie for telling porkys.

£2400 fee for being dishonest to client.

Hoenir

There's a long long way to go yet. Never worth burning your own bridges. Over the sake of nothing. The lack of communication of what's actually going may well become even more frustrating. People are well known for being two faced and having their own agenda's. 

The fee you are paying your Estate Agent's. Doesn't cover your buyer's solicitor's valuable time. Hence why EA's won't hassle until there's a genuine need to. 

pope

Hoenir said:

There's a long long way to go yet. Never worth burning your own bridges. Over the sake of nothing. The lack of communication of what's actually going may well become even more frustrating. People are well known for being two faced and having their own agenda's. 

The fee you are paying your Estate Agent's. Doesn't cover your buyer's solicitor's valuable time. Hence why EA's won't hassle until there's a genuine need to. 

You are right there is a long time to go yet. The agent has got the true picture that they have broken the relationship based on being dishonest. God knows how many other clients they have done the same to.

I can't swith to another estate agent as it says in the contract that ounce they have introduced a buyer and a offer is accepted the fee is payable.

Estate agent has 80 Google reviews all postive and this was the reason I instructed them. I guess I will have to wait anxiously untill completion and then drop the negative 0 star review.

Flugelhorn

pope said:

Update.

Phoned agent got through to the sales negotiator

 and she admitted that she  did not come back to me because there was no further update from the buyers solicitors. I questioned when was the email sent she could not tell me as she could not find it.

I ask to speak to the branch manager who confirms that no email was sent and that he will speak to his colleague about this.

Got to bottom of it estate agent are liers all they want is the money. No sympathy for the client or a appolagie for telling porkys.

£2400 fee for being dishonest to client.

Estate are just advertisers, they really have no role once the details go to the solicitor - it used to annoy me when vendor's  EA contacted my solicitor and managed to scramble any story they were given. The only time EA was vaguely useful was when my buyer died and the EA got a message through to the solicitor promptly. 

TheLastMinute

pope said:

Hoenir said:

There's a long long way to go yet. Never worth burning your own bridges. Over the sake of nothing. The lack of communication of what's actually going may well become even more frustrating. People are well known for being two faced and having their own agenda's. 

The fee you are paying your Estate Agent's. Doesn't cover your buyer's solicitor's valuable time. Hence why EA's won't hassle until there's a genuine need to. 

You are right there is a long time to go yet. The agent has got the true picture that they have broken the relationship based on being dishonest. God knows how many other clients they have done the same to.

I can't swith to another estate agent as it says in the contract that ounce they have introduced a buyer and a offer is accepted the fee is payable.

Estate agent has 80 Google reviews all postive and this was the reason I instructed them. I guess I will have to wait anxiously untill completion and then drop the negative 0 star review.

Based on the fact that the OP has completely ignored all the wise words posted in this thread, I'm not 100% convinced the agent is the root cause of the relationship breakdown in this case.

OP, I assume you're selling the rental property that your tenants abandoned earlier this year and is now sitting empty? If it is, I can understand why you're in a such a rush, but the reality is that there is very little/nothing either you or your estate agents can do force the transactions along faster than the buyer wants to go. At best, the continual chasing for updates will slow down the buyer's solicitor by spending time responding to emails and they'll end up simply ignoring them. At worst, the pushiness is going to ring alarm bells with the buyers and scare them away.

By the way, I assume you're aware that selling this property may generate a liability for Capital Gains Tax which you would need to declare? Also, both DWP and your local council would need to be informed for the purposes of the benefits that you've previously posted about.