Nectar points stolen in spite of locking it

born_again

flaneurs_lobster said:They have a big player in Amex as a partner (their Nectar Credit Card). Rather surprising that a global finance company isn't applying a little more pressure on Nectar to get this fixed. They won't be happy to have their upmarket brand associated with points theft using bananas.

AMEX, won't be bothered. As it is not directly affecting them. 
What is more worrying is locking points is not doing what it should. Unless the fraudsters are setting a app up & unlocking to use points & then locking again 🤷‍♀️

Stopped getting a receipt for my shopping there now. As they only ever went in the bin. If I buy anything that needs a receipt to be kept. Then I buy that separately.


Usually there is a condition that you need to shop at least once in that store before you redeem from the store.

Is this new, as last year used points at a store never been to with no problems.

jkcool

born_again said:

Usually there is a condition that you need to shop at least once in that store before you redeem from the store.

Is this new, as last year used points at a store never been to with no problems.

It was there before. It happened to me once as I was redeeming from a store 5 miles from my house but not my usual Sainsburys. It was during the Double Up event. 

Ordinary_Yet_Unique

You are very fortunate to have the points restored. A couple of years ago I had £100 points stolen from my card. Despite phone calls and reassurances that it would sorted be nothing was ever done. After several months  I had to close the account myself and reopen a completely new one so I could start again. It was a disappointing experience. Apart from making the phone calls I never received anything in terms of paperwork or email support.

pdurrant

I just had £55 worth of points stolen. Nectar have cancelled my old card and are issuing me a new card and will add the points to the new card.

I was unaware of the problem (missed the bit about locking points back in February). As others mentioned, in future I shall make sure to spend points before they build up too much.

MikeWhite

Just had £32.50 taken, 9 points shy of my balance. I always keep receipts but I do scan them into the Clear app. So that would make the exact balance known....

Nectar helpline issued new numbers and restored points within minutes.

I did have £400 but spent them a few weeks back. And then forgot to relock my card.

HHUK

I received two emails from Nectar yesterday at 15:33 and 15:37, thanking me for spending 500 and 12,000 points respectively at Sainsburys in Ripley, Derbyshire. At which point I was sitting in the stand enjoying a non-league football match 150 miles away in the heart of Essex. Can't even remember when I last used the card.

Spoke with a polite and helpful Nectar agent today, who immediately reinstated my points on to my account, changed the account details and arranged for a new physical card to be issued. Equally politely he advised that sadly he wasn't able to accede to my request that a few extra points be added as compensation for the inconvenience.