Being Charged £5500 from Electricity Company! Help!

onomatopoeia99

You might try the asking consumer page of the Guardian (or other newspaper) to investigate, contact from the mainstream media often sends companies scurrying to resolve problems that they are adamant they can't fix, with an accompanying "we are sorry our customer service fell below our usual high standards".

QrizB

SenseiBob said:

Do I just make the complaint to the Energy Obudsman. As I have complained before. 
I heard the EO aren't very good and take very long to investigate.

The next step in the complaints process is to refer your complaint to the Ombudsman.

If you choose not to do this, you're accepting the current resolution (which appears to be that you owe them £5500 plus another 21000 kWh of electricity).

Robin9

At the time you became a customer of PE they held a license to supply domestic customers. They did not loose/give up that license until this year.  The internal transfer within PE should have been easy for them.

Have you ever made a former complaint (as per their website) ? Have you ever paid PE anything ?   Even given them monthly readings ?   (any chance of a photo showing the R01 register (and any others with readings on it)

I would go direct to the Energy Ombudsman -  I did recently for my business account.  )  Very straightforward process -  needs info, copies of emails/other correspondence.  

I had a phone call the same day (from EO) as I made my complaint.  Several phone calls along the line.  Resolved in about 6 weeks.

molerat

Do you have an actual meter read taken by yourself on the day you became responsible and any actual meter reads in between then and now ?

sheenas

You definitely need to pay what you consider is owed. I would consider that will be the capped rate. Then go to the Ombudsman and complain. 

Spoonie_Turtle

Just to point out so you are aware OP, the Energy Ombudsman doesn't investigate, it just makes a decision based on the information provided by both sides.  So if you do make a complaint you will need to set out your case thoroughly and clearly.  I don't even know if they ask questions for clarification but based on the advice I've seen from others here, it doesn't sound like they do.

MWT

In any complaint, the critical point will be to show that the supplier was informed that you were not a business, and that they ignored that information.

Hopefully the emails are clear on that point and this wasn't done over the phone.