Refund timeline following non-delivery of Nintendo Switch 2

rmholiday

Yes it's the difference between the 'hype' and the extreme lack of urgency that is a bit frustrating here! And the fact that pre-ordering really hasn't paid off in this instance.

Alderbank said:

As far as Nintendo are playing it, you have merely raised a 'query' about a refund under their own T&Cs.

An alternative enforcement action is for you to tell them in writing (email is fine) that you are now exercising your statutory right to cancel the contract as per Part 3(29) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This is different from the Consumer Rights Act and you are not asking about a refund, you are cancelling the whole shebang.

You have until 14 days after receiving the Switch to do this so you are well in time, and you don't have to give any reason. Just make it clear that you know your legal rights and have now cancelled the contract.

Those regulations expect the seller to refund you in full (since you have received nothing) within 14 days of cancelling.

See how they respond.

I sent a message to this effect yesterday and it was acknowledged but nothing further yet.

The PayPal case will also be escalated on 5th July (feeling like a long time away at the moment!), so hopefully one of these routes is fruitful.

I really appreciate all the guidance.