Two left feet - advice needed

mrspnut

I bought a Jane pushchair from two left feet at the end of may and when we went on holiday with it at the beginning of september one of the clips that holds the hood in place broke.

I emailed TLF on 19th September about the problem asking if I could have a replacement hood. They then asked me to send a digital image of the break, so I did this.

on 29th November, I emailed again telling them that I had received no response to date and they had 7 days to contact me or I would consider legal action. I have then received various emails telling me that the manufacturer is awaiting stock of the hoods.

Today, I received an email to tell me that Jane don't know when they will receive more hoods but if I send the damaged one off then they will see if they can repair it.

My problem is now how to respond, I could send the hood off but it then means I can't use the pushchair because the rain cover won't fit without the hood but part of me thinks that they should have gotten organised before now and perhaps if they'd dealt with my complaint properly at the time then they wouldn't be in this situation.

Does anybody have any idea about how best for me to frame my reply to them - I would be very grateful for any suggestions.

deanos

I would ring up Jane yourself and see if they have any clips or frames for the hood as i presume they are all the same just different fabric on them http://www.johnstonprams.co.uk/ , TLF are known for bad service they have been featured on Watchdog so i would'nt expect a resolution soon, its taken you a few months so far.

http://www.reviewcentre.com/reviews-all-89234.html