Barclays Smart Investor regular investment unwanted tampering

pochisoldi

wmb194 said:

Change your order to the version that appears to work most reliably. (Your posts are confusing so I’m not sure which you’d choose.)

(Edited the post that caused the confusion)

I can't change the order.
"iShares UKEqIndxUK D A" is not orderable.
"iShares UKEqIndxUK H A" is orderable, but every November and June, Barclays edit the order, turn it into "iShares UKEqIndxUK D A" and the purchase fails.

So back to the exam question:
"does anyone know how to get Barclays to do something about it  - second time it's happened, been on the phone for 45 minutes registering a second complaint."?

masonic

pochisoldi said:

wmb194 said:

Change your order to the version that appears to work most reliably. (Your posts are confusing so I’m not sure which you’d choose.)

(Edited the post that caused the confusion)

I can't change the order.
"iShares UKEqIndxUK D A" is not orderable.
"iShares UKEqIndxUK H A" is orderable, but every November and June, Barclays edit the order, turn it into "iShares UKEqIndxUK D A" and the purchase fails.

So this has happened on more than two occasions, and repeats on the same months?

pochisoldi said:

So back to the exam question:
"does anyone know how to get Barclays to do something about it  - second time it's happened, been on the phone for 45 minutes registering a second complaint."?

You can't. It is up to them to investigate and fix the problem if they elect to do so. Your only options are to complain when it happens and vote with your feet when you've had enough.