Identify theft and the Financial Ombudsman

Hoenir

Thomas_Le_Chat said:

Santander accept that it is identity theft, which passed their security checks. As it’s not our account, they can’t give us any details about it.

Whatever activity was conducted through this account is a total seperate matter that has to be addressed. Not least where did the money subsequently go. Investigations take time, the more parties involved the longer it will be.