Utility Warehouse actions

baksteph0177

I've been in dispute for several months with UW but can't get anywhere

I now see that they've been deducting VATfrom the budget plan payments I've made!

They changed the payment plan without telling me and then ADDED what they called our missing payment to the usage due

What can I do? They won't accept they're wrong. I've changed suppliers! 

QrizB

Welcome to the Energy forum.

baksteph0177 said:

I've been in dispute for several months with UW but can't get anywhere
I now see that they've been deducting VATfrom the budget plan payments I've made!

Yes, that's how UW account for VAT. It's a bit weird but it all works out correctly.

baksteph0177 said:

They changed the payment plan without telling me and then ADDED what they called our missing payment to the usage due

UW should give notice of any change in DD. This might be by email, or could be printed on your bill. Have you checked your bills?

Did you miss a payment?

baksteph0177 said:

What can I do? They won't accept they're wrong. I've changed suppliers! 

It's not clear from your post that they've done anything wrong. Which specific thing do you think is incorrect?

Robin9

baksteph0177 said:

.......................

I now see that they've been deducting VAT from the budget plan payments I've made!..............

Isn't that what is supposed to happen ? You are paying towards a bill that includes VAT.

If, say, you pay a DD of £84   isn't that actually a £80 plus £4 of VAT  ?  

MWT

Robin9 said:

baksteph0177 said:

.......................

I now see that they've been deducting VAT from the budget plan payments I've made!..............

Isn't that what is supposed to happen ? You are paying towards a bill that includes VAT.

If, say, you pay a DD of £84   isn't that actually a £80 plus £4 of VAT  ?  

It works both ways, deduct VAT from DD payments and apply the balance to the charges pre-VAT, or accumulate the DD payments including VAT and deduct them from the post-VAT total, both work, it just looks a little off when your payments are reduced, but it is just as correct either way.