Eon Next deliberate overestimation?

formerchef

• I joined Eon Next in February on pay-per-use monthly direct debit (not annual tariff) as I’m planning to sell my house before winter

• I have smart meters showing my daily usage/costs clearly on my phone app

• Month 2: I received an inflated “estimated statement” due to “missing data” despite my usage being visible on the app - I provided actual readings and requested recalculation, but Eon still collected the higher estimated amount

• Month 3: My bill dropped to £7 total, meaning I’d effectively “loaned” Eon £100 from the previous overpayment

• Month 4: I again received an estimated bill £100 higher than my actual meter readings show - I called to query but I’m concerned they’ll overcharge me again

• I’m living on my pension and frustrated about involuntarily lending money to the energy company

Has anyone else experienced similar issues with Eon Next consistently overcharging on estimated bills despite smart meter data being available?​​​​​​​​​​​​​​​​

Mark_d

If you're not happy with your supplier then I suggest you switch

DE_612183

when you say they estimate your usage but the data is on the app - do you mean the app that's attached to your IHD?

It could be that although the meter is linked to the IHD and then your phone, the link between the meter and EON is not as good - so perhaps thats the issue.

Have you asked EON for an explanation?

Rodders53

DE_612183 said:

when you say they estimate your usage but the data is on the app - do you mean the app that's attached to your IHD?

AFAIK there is no linkage between IHD with EoN's app... just the smart meter data via the official DCC Data Collection Centre and the meter WAN connection (mobile phone South, Long Range Radio in North). 

The EoN app does show 30 minute readings (if 30 min is enabled) as do 3rd part apps like Bright that I use as well as the EoN app (now)...

I have had zero issues with EoN billing me on a pay monthly DD cycle with non-smart and the (£50 bribe taken) smart meter ever since I moved to that after suffering their incompetent handling of Covid fuel payments and excess Credit.

I'd strongly advise manually submitting meter reads via App, or Online as that should automatically produce a new Bill.

It might not stop an incorrect estimate DD from being requested and taken -  but the DD guarantee could be invoked if incorrect (as it will be) and then a manual payment made for the correct amount?

OP needs to COMPLAIN about this issue.  That typically wakes EoN up a bit. Ask to make an official complaint.

I'm now on EoN Next Drive where they take and use 30min readings to calculate night and day rates in a strange but so far accurate way. 

There is some 'missing data' on both EoN and Bright app -- especially for today, yesterday and the day before;  but they can request a 'pull' of stored data from the meter via the DCC if they want and it doesn't get automatically received (which in my case it usually seems to be).