Unauthorised payments being taken by Ping Insurance

Mr.Mean

If anyone has had insurance through Ping, especially Caravan insurance, check your emails and bank/credit card accounts.
they recently sent me a renewal offer, for a policy to start 2 months after the original renewal date, of course I was not going to take them up on that as had obtained alternative insurance.
Today I received a message saying a payment had failed ( my card details changed in May) 
They are blaming a glitch and are not forthcoming with how many people are affected, they’re also refusing to make a public announcement and saying they’re dealing with it internally.
purposely or not their systems are using historic card details to take unauthorised payments from previous customers. I say previous because like me I’m sure everyone obtained insurance from another provider when Ping were unable to offer a renewal.
I was fortunate to have had my card details changed before the transaction was attempted. Many, number unknown as Ping refuse to disclose, will not be so lucky.
I urge anyone who thinks this may apply to check.

Hope this has helped at least one person.

It must be time to change the auto renewal rules, Make it a one click authorisation, instead of “we’re taking your money until you jump through hoops to stop us”


please feel free to copy and send through other channels 

p00hsticks

duplicate thread - am going to request they all be merged
Ping Insurance taking unauthorised payments — MoneySavingExpert Forum

Mr.Mean

Merge away, couldn’t work out how to move it to the most appropriate board so just reposted on the ones I thought relevant