Reposit Scheme

FloydAT7789

Having recently moved rental property I have now been issued with an 'end of tenancy' report from my previous property management company. They are trying to charge me for matters which I have had no part in. I am disputing all costs but am worried that, alongside the Reposit Scheme people, they will try to take money from me anyway as I signed a Continuous Payment Authority (CPA) when I went into the Reposit scheme. Has anyone had a similar experience?

RHemmings

You can cancel the continuous payment authority. https://www.fca.org.uk/news/news-stories/continuous-payment-authorities-it-your-right-cancel

If I was in your position, I would do that. Today. By contacting the bank, not the property managment company. Or, at least, the bank first and wait for it to be cancelled before contacting the continuous payment authority. 

I find it hard to believe that the company would unilaterally take additional money from you in this situation. However, a lot of things happen in this world that I find hard to believe. 

PRAISETHESUN

Your bank has to cancel the CPA if you instruct them to. This will stop them automatically charging you, but won't remove any obligation to pay money if you're required to. 

I don't know much about the reposit scheme, but I'd expect them to arbitrate any disputes, so I'd look to them for their process on how they do this.

RHemmings

PRAISETHESUN said:

I don't know much about the reposit scheme, but I'd expect them to arbitrate any disputes, so I'd look to them for their process on how they do this.

I wrote a reply but deleted it because Reposit is, in my opinion, strange, and I don't yet understand how it all works. 

With Reposit, the tenant pays a non-refundable fee of approximately one week's rent. But, at the end, the tenant will also have to pay the costs that they are found liable for. There is an arbitration process. 

EDIT: From a reply by Reposit on Trustpilot, it appears that the fee may be annual, not a one-off fee. That would explain a continuous payment authority. It also appears that there is a fee to raise a dispute, which is or was £60. But, that this is refunded to the tenant unless the landlord's claims are accepted in full.