British Gas Paper Statement

MrsMIGGINS61

Dear all...... my father is 94 (and deaf) and cannot use a computer therefore he cannot access his gas/electricity bills online. How can I contact British Gas in order for them to send him a paper energy bill statement? I have tried telephoning them, but they insist on speaking to him. He is deaf and cannot communicate on the telephone. I just want them to send him a statement through the post ! Why is this so difficult? Is there a contact email number for them? 

Robin9

Have you got access to his online account ?

You can set up paper statements from there ?

p00hsticks

You could try the online contact form 
Help & Support - British Gas

WiserMiser

Is he on the Priority Services Register?

MrsMIGGINS61

Thank you ...... no he does not have an online account or on the priority register? I will try the help and support link. Surely British Gas must have elderly customers that cannot use "online" they must be able to send him a paper statement? They take money from his bank account (direct debit)

20122013

Have you thought about writing a letter to make the request and you father signs it, also, state your father is being discriminated because of xyz. I am sure you will get a prompt response. As I had done this for my neighbour.

doodling

Hi,

If someone wants statements in paper form and cannot use alternative means of communication then I don't  it at all unreasonable for that request to be made in wiring.  I don't think that is particularly discriminatory.

If your father is unable to communicate in any electronic form (you say telephones and conputers are both not options) then writing seems to be the only option left.  (Unfortunately you are several decades out of date for a personal visit to a gas showroom).

Have you got a LPA in place?  It sounds like your father has reached a point where he is unable / unwilling to manage these things himself.

Flugelhorn

definitely consider LPA - it won't just be the gas / elec he might help with 

Robin9

MrsMIGGINS61 said:

Thank you ...... no he does not have an online account or on the priority register? I will try the help and support link. Surely British Gas must have elderly customers that cannot use "online" they must be able to send him a paper statement? They take money from his bank account (direct debit)

You could set up an online account for him.  That will give you access to old statements.

At present you have no idea whether or not he has a big credit or big deficit (unless it's a Monthly Variable Direct Debit Account)

BG may not speak to you - you are not the account holder. You may need your dad by your side

MrsMIGGINS61

Thank you all for your comments. I have set up an LPA and have written to British Gas.

t0rt0ise

It's certainly possible to get paper bills. I get them all the time from British Gas for a meter that isn't mine.