We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Free gift advertised with a spend of > £150 - Not fulfilled

JoMel_3 · 2025-06-02 17:26:00

Hi all Thanks in advance! I recently ordered from a website that offered a full size free gift for a spend of > £150. This was not fulfilled - long story short and many emails later, the latest response is as follows: "We’ve now been informed by our management team that this promotion officially ended in May. Apologies for…

Options

Comments

JoMel_3 Posts: 4 Newbie

3 June at 9:21PM

The "loss" I suffered is clear; they were sending me a full size free gift if I spent > £150 with them which I did!

They have now agreed it was misrepresentaion and are sending me the free gift - worth £95

Thanks to all of those for the constructive help!

0