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Uber Account Blocked.

jon95
jon95 Posts: 16 Forumite
10 Posts Second Anniversary Name Dropper
Hi Guys.

Someone has managed to hack my uber account and it has now become blocked, I am unable to sign into the app or the website, uber will only typically only offer me help through the in app support. I have tried to create a new account with my work number, it worked for a bit and then stopped, I assume it recognised my IP address. 

Be good to know if anyone else has experienced this.

Comments

  • marcia_
    marcia_ Posts: 3,833 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    jon95 said:
    Hi Guys.

    Someone has managed to hack my uber account and it has now become blocked, I am unable to sign into the app or the website, uber will only typically only offer me help through the in app support. I have tried to create a new account with my work number, it worked for a bit and then stopped, I assume it recognised my IP address. 

    Be good to know if anyone else has experienced this.
     Is your bank card linked to the account? 
  • jon95
    jon95 Posts: 16 Forumite
    10 Posts Second Anniversary Name Dropper
    I assume it must be, but I think it is an old card, but yes probably to the same account
  • marcia_
    marcia_ Posts: 3,833 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    edited 1 June at 1:06PM
    jon95 said:
    I assume it must be, but I think it is an old card, but yes probably to the same account
     Then you should call the bank and have the card cancelled/warn them of potential fraud. the only reason hackers hack accounts like uber etc 
  • marcia_
    marcia_ Posts: 3,833 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    https://www.uber.com/en-GB/blog/how-to-contact-uber/

    Riders can also get to us the old-fashioned way by simply calling 0808 189 7190 in the UK
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,118 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    And if you use the same email and password combination anywhere else, change that as well.
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