Parking fine or not?

consLR

Hi all and sorry but after so much reading I feel like I can't comprehend and understand anything, I'm very confused and English isn't my basic language.

So, my ex sent me a photo of this letter that I received at my old address. I haven't live too much at that address as soon as we bought the house through a mortgage we split up, I was the registered keeper of the car at that time but I was struggling with a place where to stay and live( I was and still I am on the mortgage title at that address) and I haven't change the address with DVLA and after I sold the car. Because the relationship between me and ex wasn't the best probably she "forgot" to keep up to date with other important letters received there so that's all I have at this moment regarding that parking issues.

I need to mention that I went into their website to try and find out more and apparently there are two parking charges recorded there. I tried to arrange a phone call on the website but nobody called me back, instead I've received a week or two later a text message( on the number that I've requested the callback) from trace debt recovery, saying, final demand to contact them and prevent my case to be passed to legal department.

Another maybe important thing is that the alliance parking isn't anymore in charge of that carpark now it is eternity and even now the only way to see important restrictions about using the carpark is to go into the carpark and read from not much further than half metre away from the few signs that they are around, so nothing that you will know before entering into the carpark ( a retail car park).
What should I do at this point?
Thank you.

Coupon-mad

Ignore it except for ONE THING:

Go on Alliance Parking's website and on Trace's website and look for their DPO contact on their 'privacy' pages. Contact both and show a utility bill for your new address and tell them both to only correspond with you at your current address and to erase the old address from their database. Make sure you also mention your vehicle numberplate and all references they give on their letters (ideally put those at the top in a heading), so they know which case it is.

If you move house again, do it again.

You MUST see and open every letter. If you ever get a Letter of Claim from a solicitor post here again.

Is your car logbook now showing your correct address? Check that too.

  

Nellymoser

So are both pcns from when you were the registered keeper of the car?

Have you now notified the DVLA you sold the vehicle and able to provide the new keeper's name and address?

Stop communicating with Trace or any other debt collectors. Read NEWBIES thread 4th Post Debt Recovery Stage then in preparation the 2nd post Small Claim.

consLR

Hi , and thanks both for replying. Yes car is sold and the fine they where issued when I was registered user and using that car ( they are mine the fines) both around same time and for same thing, using the carpark between 22.00-6.00, just my ex sent me only a picture of one and sent that on WhatsApp, only find out that they are two when I went into the trace website. Car been sold and DVLA notified ( all good in that side) . For the last 2-3 years I do rent my own place and everything is registered on my name at this address and changed everywhere the address.

Coupon-mad

Coupon-mad said:

Ignore it except for ONE THING:

Go on Alliance Parking's website and on Trace's website and look for their DPO contact on their 'privacy' pages. Contact both and show a utility bill for your new address and tell them both to only correspond with you at your current address and to erase the old address from their database. Make sure you also mention your vehicle numberplate and all references they give on their letters (ideally put those at the top in a heading), so they know which case it is.

If you move house again, do it again.

You MUST see and open every letter. If you ever get a Letter of Claim from a solicitor post here again.

Is your car logbook now showing your correct address? Check that too.

  

Done this now?

These are not fines. You don't pay these.

consLR

Hi.
I've sent this email to 

DPO@THETRACEGROUP.CO.UK

"Vehicle - XXXXX

Parking charge reference - XXXXX

Case id - XXXXX

Client reference - XXXXXX

Dear Sir/Madame,

Please erase any previous addresses and contact details that you hold about me and sent all the relevant correspondence regarding the above vehicle to my address:

XXXXXXX

Attached you have a proof of address."

This is the debt recovery company. No email or letter back to my actual address.

And same email to :

Info@alliance-parking.co.uk
Alliance reply back with an automatic response but nothing else and that was on 02.06.2025

"PLEASE READ THE FOLLOWING IMPORTANT INFORMATION

This email address often receives emails that cannot/will not be handled by the department that monitors this account; therefore, not all emails submitted to this inbox will be responded to.

If the reason for your email is listed below, please refer to the relevant section for more information:

Parking Charge appeals/challenges

Debt Recovery / Solicitor letter queries

Retrospective payment for parking requests

Registration number amendment requests

Hire/Lease company liability transfers

PARKING CHARGE APPEALS/CHALLENGES

If you are requesting a Parking Charge to be disputed, cancelled, reviewed, or adjusted in any manner (whether before or after issuance), this will be considered an APPEAL (not available to hire or lease companies – see below).

Due to the high volume of emails we receive, some may be overlooked; therefore, to prevent any negative consequences for motorists, we do not handle appeals submitted by email; nor will we handle post appeal rejection emails.

We have a dedicated online portal that efficiently tracks every step of the appeal process; therefore, appeals must be submitted through our online portal here: www.alliance-parking.co.uk/appeals.

To reiterate, appeal/challenges submitted to this email address will not be responded to.

DEBT RECOVERY / SOLICITOR LETTER QUERIES

If you have received a letter, text or call from our Debt Recovery agents or appointed solicitors, any correspondence must now be submitted to them, who will have provided you with their contact details.

These organisations have full access to our records; therefore, can assist with any enquiry that you may have.

To reiterate, emails submitted to this inbox from motorists following receipt of contact from our Debt Recovery agents / Solicitors will not be responded to.

RETROSPECTIVE PAYMENT FOR PARKING/REGISTRATION NUMBER AMENDMENT REQUESTS

Payment must be made immediately upon arrival, ensuring you enter your full and correct registration details. If you could not pay for parking, you should not have parked. As such, requests of this nature will not receive a response. If you receive a Parking Charge, you will have the opportunity to submit an appeal.

HIRE/LEASE COMPANY LIABILITY TRANSFERS

Hire/Lease companies cannot transfer liability electronically; therefore, emails of this nature will not be responded to. For more information, please refer to section 13 of The Protection of Freedoms Act.

We will endeavour to respond to all other enquiries within 5 working days.

Administration Department

Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited. Please note that neither Alliance Parking nor the sender accepts any responsibility for viruses, and it is your responsibility to scan any attachments. Alliance Parking UK Ltd is registered in England and Wales with company number 09766749."


Looks like I'm getting lots of calls, SMS and voicemails from trace company and according to my ex I'm still getting letters over my old address.

Should I call or answer to trace company? If yes , what should I say?

Thanks

consLR

This is from trace:

SOLICITOR ACTION: As you have still not made payment your case is now ready to go to our client's solicitor. To stop this call TRACE urgently on 0333 577 4447

D_P_Dance

Definitely not a fine.  Possibly a breach of an alleged contract.  Not payable unless a judge so orders.  

fisherjim

consLR said:

This is from trace:

SOLICITOR ACTION: As you have still not made payment your case is now ready to go to our client's solicitor. To stop this call TRACE urgently on 0333 577 4447

It's just a scare tactic from Trace can't do anything as there is no debt only an alleged debt, if it goes to their "clients solicitor" Trace are out of the picture they get nothing. 

Coupon-mad

Honestly just ignore Trace.

consLR

Today I had another voicemail left from trace , they are keep calling, I'm worried if I will answer to one of their calls that I won't know what to say and say something wrong. As well, how would I know if they will take any court action if they still sent all correspondence to my old address and nothing over here as my relation with my is far from a good one and she isn't communicating with me very well.