Argos & Bluelight

TwinmumC

Hi all
We purchased a bunk bed and wardrobe from Argos a total of £1156 we spent weeks saving for this.
I accessed bluelight as it showed 4% discount off so we paid the money and were given codes to use to place our order.
We brought it in April and picked May bank holiday for delivery. My husband took Saturday off work for the delivery.
We had confirmation of our order but no other communication.
The online update showed on Saturday that it was not out for delivery. We contacted Argos on the online chat and they told us the items would not be delivered. They had not contacted us at all. The online chat said the products were damaged and we had to wait months for new stock.
I do not think there were even products, let alone they were damaged. Ive asked to see the products or asked to have either wardrobe or bunkbed but had nothing.
I have two children now sleeping on the floor.
I've put in a compliant and it's still not been resolved.
I've requested our money back as we did not get our products. They will only give us gift vouchers. I do not want this as want to buy a beds for the children done where else as we have been treated so badly everyone we've spoken to have given mixed messages.
The first person we spoke to said they would refund us and contact us for card details.
Then the contacted us to say we can't do that it's fraud.
What are our rights? How do I get my money back? 
Thanks for reading 

Mark_d

When you order furniture there is always a risk of delay.  It's just tough luck.
We had our old sofa removed from our flat in February because that's when our new one should have been delivered.  But then our new sofa was delayed.  The retailer wouldn't let us cancel so we just had to wait..until the start of May!
Retailers don't always hold large items of furniture in stock, so sometimes the order is placed with the manufacturer when you order it from the store.  It makes the whole process so much more complex when things go wrong.

dumpster_fire2025

TwinmumC said:

Hi all
We purchased a bunk bed and wardrobe from Argos a total of £1156 we spent weeks saving for this.
I accessed bluelight as it showed 4% discount off so we paid the money and were given codes to use to place our order.
We brought it in April and picked May bank holiday for delivery. My husband took Saturday off work for the delivery.
We had confirmation of our order but no other communication.
The online update showed on Saturday that it was not out for delivery. We contacted Argos on the online chat and they told us the items would not be delivered. They had not contacted us at all. The online chat said the products were damaged and we had to wait months for new stock.
I do not think there were even products, let alone they were damaged. Ive asked to see the products or asked to have either wardrobe or bunkbed but had nothing.
I have two children now sleeping on the floor.
I've put in a compliant and it's still not been resolved.
I've requested our money back as we did not get our products. They will only give us gift vouchers. I do not want this as want to buy a beds for the children done where else as we have been treated so badly everyone we've spoken to have given mixed messages.
The first person we spoke to said they would refund us and contact us for card details.
Then the contacted us to say we can't do that it's fraud.
What are our rights? How do I get my money back? 
Thanks for reading 

If you paid with vouchers they're perfectly entitled to refund it back to a voucher.

Given the timescales involved I don't think you have a legal right to get a refund of the voucher via Blue Light either.

Their site has this link which I'm guessing is who you originally obtained the voucher through.

https://support.bluelightcard.co.uk/hc/en-gb/articles/28804175240593-Cancel-a-Rewards-Gateway-voucher-purchase

One problem I see is that almost certainly the original voucher is now considered redeemed and whatever Argos give you back will be a different voucher with the same value as the original so I don't see how it's going to be possible for Rewards Gateway to refund you, even if they wanted to.

Ergates

There's a few confusing bits in there, but fundamentally:   You had an agreed delivery date from the retailer which they have failed to meet.   This is covered under the Consumer Contracts Regulations.

You can now give them a reasonable time in which to deliver the goods (e.g. a week) and if they, again, fail to deliver within this time (which sounds likely) you can consider the contract to be at and end, and they must refund you all payments (including delivery).

TwinmumC said:

I do not think there were even products, let alone they were damaged. Ive asked to see the products or asked to have either wardrobe or bunkbed but had nothing.
 

This is unlikely to be the case.   Argos are a large national retailer, they deal with millions of customers.  It's not worth their effort to try to pretend things have been damaged when they haven't.  Moreover, the customer support staff won't have any pictures etc of the goods, they'll have just been informed of the damage by either the warehouse or the courier.

TwinmumC said:

The first person we spoke to said they would refund us and contact us for card details.
Then the contacted us to say we can't do that it's fraud.
 

Refunding you obviously wouldn't be fraud.   But they have to refund you to the original payment method - i.e to the specific card etc that you used to pay.

This may have been complicated because you paid via Bluelight - I don't know how that works.  Did this, by any chance, involve buying Argos vouchers off bluelight and then using those to pay for the furniture?    If this is the case (or something similar) then they can only refund you to vouchers.

If that is the case, maybe get in touch with Bluelight customer support and ask them how such a refund might get processed.