I'm calling the Future Pensions Centre and the call keeps getting dropped.

MockTudor

After a few mins of recorded info, I am asked to 'choose from the following options' but then no options are given; just dead air. Call drops after a few more minutes. I called again and tried some random number as option choices but it still is dropped. There is no other way to discuss my buy back options. I know they are busy. Is there a way to report the problem other than writing?

molerat

Have you tried calling dead on 8am ?

Do you need to do something about it now ?  If not I would hold off for a few months until they can deal with the backlog of work they have.

Or people on here can help if you are uncertain about what you need to do,

MockTudor

i've called repeated including at 8am and still the call is dropped after a few mins. I'd had a text to say i can only make this call by deadline of 20th June so I shouldn't wait any longer. Every now and then i get the menu options but when i select the option to proceed, the call is dropped. I have some flexibility to make calls but if i was working full time this would be impossible, it's taken hours already, these calls can't be made while i'm doing something else so it takes a bit of planning. I'm trying every day. There must be many people struggling to make this call back. 

Muriel24

I’m having the same problem and starting to panic…

MockTudor

There must be lots of us in this position. I'm now noting the times I called in case the deadline passes and I need to show DWP that I was attempting to call. If I was working full-time this call would be virtually impossible. There must be some other way to contact them and discuss voluntary NI contributions.

ManderLists

I finally got through last week after calling right after 8. I was having the same issue with the call dropping after I went through the menu. 

Now my problem is that the top up amount is nearly £9k but I don't know if I can pay in installments. It would be much easier if so.