Scottish Power have installed wrong meter and now cannot fix it

scottishmeter

Previously had an old style Comfort Plus White Meter from Scottish Power which had three rates Day, Night and Heat. Due to the RTS switch off Scottish Power arranged an electrician to update it, they have installed a basic two rate meter which only has Day and Night. Now my account has been closed and Scottish Power have set me up with a new account. However the new account has been set up with three rates despite the meter only having two. So now the account is showing errors and Scottish Power dont understand that they have installed the wrong meter. Has anyone else had this issue? I cant currently put meter readings/pay/get any information due to this error. 

molerat

Raise a formal complaint.

scottishmeter

molerat said:

Raise a formal complaint.

Sorry to ask a stupid questions but how do you do this? I've spoken to umpteen number of people on the phone and they all dont understand the issue

MWT

scottishmeter said:

Previously had an old style Comfort Plus White Meter from Scottish Power which had three rates Day, Night and Heat. Due to the RTS switch off Scottish Power arranged an electrician to update it, they have installed a basic two rate meter which only has Day and Night.

If it is a new smart meter then it is not the 'wrong' meter it is just not configured to match your tariff...

Swipe

scottishmeter said:

molerat said:

Raise a formal complaint.

Sorry to ask a stupid questions but how do you do this? I've spoken to umpteen number of people on the phone and they all dont understand the issue

Email them and ask them to raise a formal complaint.

QrizB

scottishmeter said:

molerat said:

Raise a formal complaint.

Sorry to ask a stupid questions but how do you do this? I've spoken to umpteen number of people on the phone and they all dont understand the issue

Instructions here:

https://www.scottishpower.co.uk/support-centre/complaints

MWT said:

scottishmeter said:

Previously had an old style Comfort Plus White Meter from Scottish Power which had three rates Day, Night and Heat. Due to the RTS switch off Scottish Power arranged an electrician to update it, they have installed a basic two rate meter which only has Day and Night.

If it is a new smart meter then it is not the 'wrong' meter it is just not configured to match your tariff...

Agreed, it sounds as though it's the right meter but OP's account hasn't been switched to E7 yet.

PRAISETHESUN

scottishmeter said:

molerat said:

Raise a formal complaint.

Sorry to ask a stupid questions but how do you do this? I've spoken to umpteen number of people on the phone and they all dont understand the issue

https://www.scottishpower.co.uk/support-centre/complaints