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Scottish Power have installed wrong meter and now cannot fix it
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scottishmeter
Posts: 2 Newbie
in Energy
Previously had an old style Comfort Plus White Meter from Scottish Power which had three rates Day, Night and Heat. Due to the RTS switch off Scottish Power arranged an electrician to update it, they have installed a basic two rate meter which only has Day and Night. Now my account has been closed and Scottish Power have set me up with a new account. However the new account has been set up with three rates despite the meter only having two. So now the account is showing errors and Scottish Power dont understand that they have installed the wrong meter. Has anyone else had this issue? I cant currently put meter readings/pay/get any information due to this error.
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Raise a formal complaint.0
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Sorry to ask a stupid questions but how do you do this? I've spoken to umpteen number of people on the phone and they all dont understand the issuemolerat said:Raise a formal complaint.0 -
If it is a new smart meter then it is not the 'wrong' meter it is just not configured to match your tariff...scottishmeter said:Previously had an old style Comfort Plus White Meter from Scottish Power which had three rates Day, Night and Heat. Due to the RTS switch off Scottish Power arranged an electrician to update it, they have installed a basic two rate meter which only has Day and Night.
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Email them and ask them to raise a formal complaint.scottishmeter said:
Sorry to ask a stupid questions but how do you do this? I've spoken to umpteen number of people on the phone and they all dont understand the issuemolerat said:Raise a formal complaint.0 -
scottishmeter said:
Sorry to ask a stupid questions but how do you do this? I've spoken to umpteen number of people on the phone and they all dont understand the issuemolerat said:Raise a formal complaint.Instructions here:
Agreed, it sounds as though it's the right meter but OP's account hasn't been switched to E7 yet.MWT said:
If it is a new smart meter then it is not the 'wrong' meter it is just not configured to match your tariff...scottishmeter said:Previously had an old style Comfort Plus White Meter from Scottish Power which had three rates Day, Night and Heat. Due to the RTS switch off Scottish Power arranged an electrician to update it, they have installed a basic two rate meter which only has Day and Night.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!1 -
https://www.scottishpower.co.uk/support-centre/complaintsscottishmeter said:
Sorry to ask a stupid questions but how do you do this? I've spoken to umpteen number of people on the phone and they all dont understand the issuemolerat said:Raise a formal complaint.0
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